Job summary
An exciting opportunity has arisen within the Clinical Support Services & Community Division, at Mersey and West Lancashire Teaching Hospitals NHS Trust. The role of the Deputy Divisional Director of Operations is to be responsible for the strategic and operational management and delivery of all services and contracts within their portfolio. The role comprises of the day-to-day operational delivery of sustainable, high-quality services, maintaining and delivering against all performance targets and standards, as well as leading and overseeing the development and implementation of business cases and plans, whilst ensuring in partnership with the transformation team, the implementation of the service redesign programme.
This role requires significant engagement and working in collaboration with a number of different stakeholders, including commissioners, acute, primary care, and mental health providers as well as the public, voluntary and community sector organisations. The post holder is expected to provide visible leadership and promote high standards by modelling the values and behaviours expected of a senior manager in the NHS. They will have a professional and management line of accountability to the Divisional Director of Operations and Performance.
Please note, this Recruitment Process will include an Assessment Centre which will take place on Friday 6th December 2024.
Main duties of the job
The post holder will be responsible for the efficient and effective day-to-day running of their portfolio within the Division; ensuring the delivery of key operational performance targets (finance, activity, workforce and quality/safety). Working in partnership with the Divisional and wider leadership team, the Deputy Divisional Director of Operations will be responsible for the provision of leadership and direction for all services within their portfolio. This will include delivery of local and national targets as well as operational service objectives. As Deputy Divisional Director of Operations, the post holder will work as part of a dynamic team in delivering an effective service supporting clinicians, managers and other staff across the organisation. The post holder will develop and role model strategic and operational practice for promoting strong leadership and innovation across the specialities within their portfolio.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
1. Rated Outstanding by CQC Inspection August 2018
2. Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
3. National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
LEADERSHIP DUTIES
Promote a common vision and ownership of the organisational values and strategic objectives of MWL, advising on the service implications of strategic and operational policy decisions.
Work with clinical staff in developing appropriate changes in clinical practice within the service sectors in line with MWL strategy.
Ensure that all staff understand the strategic direction of the partnership and are able to contribute to its development.
The Chief Operating Officer in conjunction with MWL partners will agree personal objectives on an annual basis. This will form part of the annual review of his/her performance in the role. The Deputy Divisional Director of Operations will set objectives for senior members of the team, monitoring performance through an effective performance management process.
Ensure high quality, patient centred care is delivered across all services.
CORPORATE RESPONSIBILITIES
Contribute to the development, communication and promotion of the values and behaviours of MWL.
Lead the development of a culture of continuous improvement within MWL in order to meet stretching financial, quality and performance targets.
Champion MWL, the services it provides and its support for other front line health services.
Ensure compliance with the Integrated Governance Framework, ensuring that the highest standards of corporate governance and probity are maintained by ensuring that all staff work within the provisions of Standards of Business Conduct, Standing Orders and Standing Financial Instructions.
Maintain the delivery of high quality, efficient and effective services across MWL including the Care Quality Commission Registration requirements and standards.
Deliver national and locally agreed performance targets.
Develop business cases for any service developments ensuring it fits with the MWL strategy and appropriate activity, financial and workforce plans have been incorporated both within and across service sectors.
Ensure effective communication both across and between service lines.
Ensure all policies and procedures are adhered to and make recommendations on their amendment where necessary.
Interpret alongside clinical colleagues, national, regional, and corporate health care policies/standards and formulate objectives and standards for the community and primary care services to deliver against these.
Support Research & Development within and across the services.
Undertake specific tasks asked from time to time by the Director Strategic Partnerships as required by the Board.
PATIENT RESPONSIBILITIES
Support the Divisional and/or Deputy Divisional Director of Nursing and Quality in the delivery of the organisations Professional strategy to maintain professional standards and practice and the effective deployment of resources.
Ensure processes are in place for investigation and response to complaints and incidents relating to our services, in accordance with organisational policy. Through the Divisional and / or Deputy Divisional Director of Nursing and Quality, ensure the quality agenda for our organisation is delivered in accordance with the aligned Strategy Clinical Strategy.
HUMAN RESOURCES RESPONSIBILITIES
Ensure staff undertake their professional and managerial responsibilities, taking account the requirements of the working time directive and educational requirements.
Provide leadership and direction to the services within your portfolio.
Establish new ways of working in conjunction with clinicians, other healthcare professionals, support, and HR staff. This includes skill mix reviews, new role development and other workforce strategies.
Manage workforce planning and staff development and ensure objectives, personal development plans, appraisal and mandatory and essential training is conducted for all staff.
Develop a culture that enables the realisation of individual and team potential, using appropriate relational behaviour techniques and freedom to act policies within agreed performance management frameworks.
FINANCIAL RESPONSIBILITIES
To be responsible and accountable for the budget, and with service managers, develop and manage those budgets to meet the strategic and operational business plans including delivery of cost improvement targets.
Ensure effective establishment control, cost control and budget management including the overall management of attendance.
Manage the collection and use of information in accordance with local and national strategies and plans.
In conjunction with the transformation team, lead the service Transformation programmes to deliver integrated services and quality improvement strategies through efficiency and productivity.
COMMUNITY / STAKEHOLDER RESPONSIBILITIES
Be responsible for improving and sustaining relationships with our partners and other key stakeholders to building a positive image of our organisation through responsive internal and external communications.
Develop sustainable services through the development of partnership with other organisations, including primary care, acute and mental health providers, voluntary agencies, and the independent sector.
Ensure partnership arrangements meet governance and corporate requirements of all parties and are supported by robust governance and documented agreements.
Person Specification
Qualifications
Essential
4. Masters Level Education or equivalent experience
5. Evidence of recent professional and / or managerial Development experience
Desirable
6. Professional qualification or equivalent experience
7. Management qualification or equivalent experience
Knowledge & Experience
Essential
8. Substantial leadership and operational management experience in a medium/large acute hospital.
9. Significant senior management experience within a complex
10. Experience of managing clinical services.
11. Demonstrably track record of achievement of performance management improvement and delivery at a senior management level.
12. Involvement in NHS service
Skills
Essential
13. Advanced IT skills including experience with Microsoft Office
14. Ability to develop and deliver effective business and operational plans which are financially sound.
15. Proven ability to plan/implement effective projects and work- streams.
16. Ability to write and present Board papers which are meaningful and concise.
17. Sound financial management skills and proven experience of managing resources and budgets effectively.