Collections Agent
Location: Romford
Salary: £25,000 after probation (Plus excellent bonus and benefit package)
Monday -Friday 8:00am - 8:00pm (*40 hours a week*) Rotational shifts
Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client’s clients’ and their customers find the right solution to their queries.
Daily Duties:
1. This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.
2. You will also assist our agents in the field set up and agree payment plans and process payments from customers.
3. Operating in a contact centre environment dealing with both inbound and outbound calls.
4. Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.
5. Answer incoming call to assist our field agents in dealing with our clients’ customers.
6. Assist our clients’ customers with their general queries.
7. Make outbound calls to our client’s customers to attempt to establish cont...