About the Role:
Signet are looking for a proactive and dynamic System Support Analyst to join our clients team and provide first-line support for users in line with ITIL processes. You will act as the first point of contact for IT-related issues, working with both internal teams and 3rd-party suppliers to resolve incidents, manage service requests, and ensure smooth IT operations across the business.
If you have strong communication skills, a knack for solving problems, and a solid background in ITIL processes, this is a fantastic opportunity to grow your career in a fast-paced and collaborative environment.
Key Responsibilities:
1. Provide first-contact support for users regarding ITIL functions including requests, asset management, change, and problem management.
2. Liaise with 3rd-party IT infrastructure suppliers and service providers to escalate issues and manage service delivery.
3. Communicate IT system and service activities across business areas to ensure transparency and business alignment.
4. Conduct Information Security and Data Protection control checks as part of daily operations.
5. Respond promptly to Cyber Security alerts from the Security Operations Centre (SOC).
6. Triage service requests, raise tickets with internal and external teams, and ensure timely resolution.
7. Oversee 3rd-party technology supplier responses to incidents, changes, requests,...