Job Title: Customer Retention Manager
Location: Nottingham
Salary: Competitive
Job Type: Permanent, Part-Time - 20 hours per week
If you're passionate about travel and giving young people opportunities that will inspire and further their learning, we want to hear from you!
Established over 40 years ago, Halsbury Travel is a market leader within the school travel industry and specialises in international tours for schools and groups to destinations across Europe and worldwide.
Our mission is to make organising school trips easier, so that more young people benefit from these unforgettable, inspiring educational experiences.
We were recently acquired by Literacy Capital Plc, who are experts at investing in and growing SME businesses. Due to the rapid expansion of our company, an exciting opportunity has arisen to join our customer service and retention team.
Responsibilities:
* Investigate and Resolve Customer Complaints: Handle all official customer complaints promptly, ensuring responses are thorough, empathetic, and compliant with company policies and ABTA guidelines.
* Feedback Management: Review, respond to, and address feedback received through our customer service questionnaires, using insights to continuously enhance customer experiences.
* Post-Travel Communication: Engage directly with Group Leaders post-travel who wish to provide in-depth feedback, ensuring their voices are heard and concerns are appropriately addressed.
* Collaborate for Cont...