Registration Service Advisor
Permanent, Full Time
£23,344 per annum
Location: Chelmsford
Working Style:
This is an exciting opportunity to join a busy and fast-paced Registration Service and be part of a team dealing with life events such as births, deaths, marriages, civil partnerships, and citizenship ceremonies.
The Registration Service deliver an effective Marriage Booking Service and centralised back-office Registration function including Citizenships, Ceremonies and Registrations of Births, Death and Marriages. The Registration Advisor will deal with all types of customer contact but mainly telephone enquiries to provide specialist advice, support and excellent customer service to members of the public wishing to use our service.
The Registration Team value a positive attitude and collaborative spirit to create a good team atmosphere. We are committed to supporting each other and delivering our statutory requirements.
Experience of working within an administration environment, good communication, IT skills and delivering excellent customer service will be key to success.
Accountabilities
1. Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations, as set out in the Handbooks for Registration Officers, are adhered to.
2. Engage with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations.
3. Use specialist skill, knowledge and experience to deliver effective Registration activities, and high-quality customer service.
4. Work collaboratively with partners to ensure compliance with all external and internal regulation.
5. Responsible for ensuring compliance with all end of day accounting and stock management, weekly, monthly and quarterly accounting, returns and dispatch to GRO.
The Experience You Will Bring
6. Educated to RQF level 2 (GCSE) or equivalent by experience.
7. Ability to develop knowledge and skills within the workplace.
8. Experience of working in a busy administration environment.
9. Excellent communication skills, both verbal and written.
10. Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
11. Evidence of delivering high quality customer care.
12. Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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