At the AA Driving School & BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey. We’re looking for strong customer service advisors, ideally with a history of dealing with customers via webchat. You’ll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm… so your weekends are your own!
This is the job
You will:
* Dealing with inbound chats from the pupils of our franchisees
* Financial transactions including refunding pupils and taking payments from them
* Resolving complaints at the first opportunity - both by inbound chat and/or outbound calls to the franchisee to resolve
* Taking ownership and following up on queries when necessary
* Delivering a high level of service in line with our behaviours so that the pupils go on to purchase other products with us
* Promoting self-serve where possible
What do I need?
What's in it for me?
* We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* Diverse learning and development opportunities to support you to progress in your career
* 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
* Ability to purchase extra holidays
* Free AA breakdown membership after you start your employment
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Worksave pension scheme with up to 7% employer contribution
* Dedicated Employee Assistance Programme
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
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