Ark House Vets, Leighton Buzzard, Bedfordshire, East of England
We are hiring for a kind, patient, friendly and caring Receptionist to join our amazing existing front of house team. The role includes reception duties plus a lot more including use of email, computers and lots of communication with the team and our clients. Full training will be given.
This is a part-time permanent role working 18 hours a week. The shifts will include Tuesdays 1pm to 7pm, Wednesdays 1pm to 7pm, Fridays 3 x 1pm to 7pm and 1 x 8am to 2pm per month. There will be a requirement to work 1 in 4 Saturdays from 8:30 to 1pm.
About the role
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are not limited to;
* Liaising with the clients and the clinical staff to provide a high level of customer care.
* Meeting and greeting clients and pets.
* Booking appointments and diary management.
* Managing telephone and email enquiries.
* Taking payment for services and products.
* Managing cash and end-of-day banking.
* Maintaining a clean and safe space for our clients and their pets.
Be part of delivering veterinary excellence
Ark House Vets is a single-site practice in the lovely Bedfordshire/Buckinghamshire border town of Leighton Buzzard. We are situated within a lovely market town with excellent transport links to London and beyond. You will join our fantastic team of hard-working people, including 6 Vets, 9 Veterinary Nurses and 5 receptionists plus support staff.
In addition to a competitive salary, you will benefit from:
* 6.6Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
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