Cuckoo is seeking a talented individual with strong communication and organizational skills to join our team as a remote Customer Service Specialist. If you’re ready to thrive in this role, we’d love to connect with you!
At Cuckoo, our customers are at the core of everything we do. We’re dedicated to making broadband a truly feel-good experience—faster, easier, and better. That’s why we call it feel-good broadband.
As a company backed by Fern Trading, the innovative minds behind Octopus Energy, we’re ambitious and growing rapidly. We’ve already topped MoneySavingExpert’s poll for best customer service—twice—and are committed to becoming the UK’s most recommended broadband provider.
If you share our passion for exceptional customer service and want to help revolutionize the UK’s broadband industry, we’d love to hear from you. Apply today and be part of our journey!
Position: Customer Service Specialist
Job Type: Full Time
About the Role
Cuckoo’s customers are the reason we do what we do! We exist to create smooth and stress-free journeys, and offer the best support when it’s needed. Our Customer Care team aims to provide an excellent customer experience, whilst showcasing Cuckoo’s core values with every interaction.
This role is hybrid-remote, meaning that certain shifts can be worked remotely from the comfort of your home, and from our modern, spacious and vibrant Exeter-based office.
Please note this is a full-time role (37.5 hours a week, 5 days a week).
Our opening hours are 8am – 8pm Monday-Friday, and 9am – 5:30pm on the weekends. You’ll work variable shift patterns within these hours, including one late shift per month on average (worked remotely), and approximately one 9am-5:30pm weekend shift per month (also worked remotely).
Main Duties
* Dealing with customer interactions via phone, email, and live chat.
* Owning the customer experience, including installation management, Customer Care, and phone number porting requests.
* Proactively managing customers’ experiences both before and after installation, ensuring that they have regular contact and have realistic time frames and managed expectations.
* Assisting in resolving any issues the customer may have such as loss of service and installation issues.
* Identifying potential advocate customers that can be approached for case studies and customer feedback quotes.
* Collaborating with other teams within the business to ensure an efficient customer journey throughout.
Qualifications
* Have a customer-centric approach in all interactions.
* Enjoy working with and around other passionate people.
* Are comfortable multitasking and managing priorities.
* Have a great level of attention to detail.
* Love working with like-minded people.
* Have excellent written and verbal communication skills.
* Have the desire to do things a little bit differently.
It would also be great if you:
* Have experience working within a customer care team (bonus points if you have experience in a telecoms environment!).
* Have experience working within a fast-paced start-up or scale-up environment.
Required Documents
* CV/Resume
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply.
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