We are seeking an organised and enthusiastic individual to join us as an Apprentice Ward Clerk on Clementine B ward at Queen’s Hospital.
The postholder will provide administrative support to nursing and medical staff as well as a reception service receiving visitors to the ward in a polite and courteous manner.
You will promote and encourage a caring and sympathetic environment for patients, relatives and staff ensuring that high standards of service are continually maintained. Ensure telephone enquiries are answered promptly, courteously and accurately respecting patient confidentiality.
Alongside the job role you will be completing the Level 2 Customer Service Practitioner Apprenticeship. If you already hold this qualification at Level 2 or above, then unfortunately you are not eligible to apply.
Applicants are asked to carefully read the advert and Job Description before completing and submitting an application. Please ensure you clearly demonstrate how you meet the criteria in the person specification.
To be eligible for an Apprenticeship you must meet the following criteria:
Be 18 years old or over
Have the right to work in the UK
Have been permanently resident in the UK for the past 3 years
PLEASE NOTE: The post is initially offered as a fixed term contract; but will become permanent on successful completion of the apprenticeship.
Applications are welcome from people who have lived experience of the care system.
To provide an efficient and effective clerical support service to nursing and medical staff at ward level. The post holder will promote and encourage a caring and sympathetic environment for patient, relatives and staff ensuring that high standards of service are continually maintained. The post holder will be the first point of contact for other departments, patient’s relatives and outside agencies. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.
We’re an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer inspecial measures; we’ve openedtwo new theatresat our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been namedthe top CEOby the Health Service Journal.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need totransform the A&E at Queen’sand get rid of corridor care.
Our patients are benefitting from ourWomen’s Health Hubin Ilford; anAgeing Well Centrein Hornchurch; and Community Diagnostic Centres (CDC) atBarking Community Hospitaland atSt George’s Health and Wellbeing Hubin Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many canwork flexiblyand more than 400 of them are on our Ofsted accreditedapprenticeship programmes. We’re proud to be aLondon Living Wageemployer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Tosin Aragbaiye, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
This advert closes on Sunday 16 Feb 2025
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .