Are you an organised, detail-oriented individual with a passion for delivering outstanding service? We are looking for a proactive and motivated UK Operations and Returns Assistant to join our team!
Reporting to the Global Head of Supply Chain & Operations, you will play a key role in ensuring smooth day-to-day operations, supporting our customers, and keeping everything running efficiently. This is an exciting opportunity to work in a fast-paced, collaborative environment where no two days are the same!
KEY RESPONSIBILITIES:
Order Management
* Review and approve customer orders, ensuring all necessary details are accurate in our system.
* Monitor and process order tickets promptly.
* Work with our 3PL (Third-Party Logistics) partners to ensure orders are fulfilled efficiently.
* Pack and process any office-based orders as needed.
* Coordinate collections with transport providers, ensuring tracking details are recorded.
Returns Management
* Process return requests accurately, ensuring all details are complete.
* Track and action return tickets/enquiries promptly.
* Follow up on overdue returns and liaise with customers as needed.
* Ensure all returned items are checked, processed, and allocated correctly within the system.
Stock Control
* Inspect incoming stock deliveries, checking for damages and confirming quantities.
* Conduct monthly stock counts and maintain accurate records.
* Organise and manage stock movements between locations when required.
Customer Care
* Be the friendly first point of contact for customer enquiries, ensuring a high standard of service.
* Develop in-depth knowledge of our products and procedures to assist customers effectively.
* Monitor and respond to customer queries via Info/Support tickets, live chat (Zendesk), and Amazon.
General Duties
* Take on additional tasks and responsibilities as needed to support the business.
Requirements
* Previous experience in operations, logistics, or customer service.
* Strong organisational and multitasking skills with excellent attention to detail.
* Ability to work independently and as part of a team in a fast-paced environment.
* Excellent communication and problem-solving skills.
* Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with business operating systems.
* Ability to quickly learn new software and adapt to process changes.
* A proactive and customer-focused approach with a willingness to go the extra mile.
* Experience using Zendesk or working with 3PL providers is a plus.
Benefits
WHY JOIN US?
* Be part of a collaborative and supportive team where your contributions make a difference.
* Enjoy the flexibility of hybrid working.
* Gain valuable experience and grow your career in a fast-paced environment.
* Work in a role where every day brings a new challenge and opportunity.
* Salary up to £26,000
* 25 days holiday (increase each year by 1 day on your anniversary)
If you're ready to bring your skills and enthusiasm to our operations team, we’d love to hear from you!