Central and North West London NHS Foundation Trust is a Top Employer Award Winner and works in partnership to provide responsive and dependable primary care, mental health, intellectual disability, and substance misuse services to the diverse and culturally rich communities we serve.
In our quest to deliver patient-focused quality care, we are looking to recruit a highly motivated, innovative, and enthusiastic Healthcare Navigator to join our forward-thinking, friendly, and expanding Health & Justice team at HMP High Down, Sutton.
By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but you will also have the opportunity to have a real impact on promoting health and well-being. Our healthcare services work to a 7-day week working model to ensure our patient's healthcare is managed and maintained to the highest standards at all times.
Our motto is “Caring NOT Judging.” By working in partnership with the criminal justice system and other agencies, we provide responsive, dependable, and high-quality primary care and mental health services to those who may have offended and those at risk of offending in the communities we serve, to improve their health status and encourage social inclusion.
Health & Justice Services are very excited to recruit to this role. The Healthcare Navigator role itself is new to our services, and we have an opportunity to recruit a keen individual who has great initiative, transferable skills, and exceptional healthcare knowledge within prisons to promote and deliver care and guidance to our patients.
By adhering to the Trust values, this role will provide care and support to those in the early days in custody with the aim to add significant value to their experience of the prisoner and prison staff in the initial days; reduce the risk of self-harm and suicide alongside wider impacts on families and friends.
This role will provide reassurance, guidance, and signposting to health and social care services that will contribute to minimising distress and risk for those patients in their early days in custody.
Benefits
Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:
* Monthly supervision
* Annual personal development plans/appraisals
* Access to exciting internal and external training opportunities.
Excellent progression through various career pathway opportunities such as, but not limited to:
* Preceptorship Programme
* Support and guidance with Revalidation
* Hidden Gem and annual award ceremonies
Excellent staff benefits; our benefit packages are amongst the best in London and include:
* Health and wellbeing services
* Season ticket loans
* Cycle to work scheme
* Relocation package
The trust also values its staff, and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel, and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law, and teaching.
All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.
Main Duties and Responsibilities
1. Offer a visible presence during their early days in custody and on the Induction Wing – therefore being accessible and available to all new receptions.
2. Help to improve identification of risk factors during early days in custody.
3. Be a bridge between HMPPS and the Healthcare providers to enable improvements in joint care.
4. Address vulnerabilities associated with early days in custody inclusive of reducing self-harm.
5. Improve Induction into establishments.
6. Create greater awareness of healthcare and social care options and the range of services available.
7. Support access to those services e.g. use of PODS, application process especially for people from diverse backgrounds or with specific needs.
8. Improve partnership working between services – particularly social care, Safer Custody teams.
9. Improve engagement rates into healthcare and reduce did not attend appointments.
10. Assist with improving patient choice regarding healthcare interventions.
11. Further support social prescribing and promote and manage Health Champions.
12. In conjunction with EPIC, establish and run specific patient forums particularly relating to post ACCT.
13. Input into complex case meetings.
14. Be responsible for logging and making referrals.
15. Offer appropriate support and guidance to patients and their families/carers.
16. Plan/organise work using own initiative, whilst being able to work as a valuable member of a team.
17. Have excellent IT skills, including Microsoft Office, Outlook, and Excel.
18. Undertake general office duties to support the role.
19. Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise, and support where requested.
Communication
1. Maintain close working partnerships with all services that may be involved with the care and management of offenders (prison staff, Ministry of Justice, Trust & Directorate senior managers & relevant forums, CMHT staff, NHS Hospitals, Probation Services, CPS, Courts, GP's, community health services, Housing/Benefit services, social care, community multi-agency forums, etc.).
2. Communicate clearly and professionally in a way in which patients will be able to understand and feel supported.
3. Record patient interventions on relevant electronic database systems (e.g. SystmOne and Prison Systems) and contribute to report generation, analysis, and production.
4. Use clinical systems for record keeping, audit, and evaluation.
5. Develop and implement data collection systems that will provide accurate and timely data.
6. Maintain confidentiality.
7. Use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers, families, and colleagues.
8. Provide reassurance, guidance, and signposting to health and social care services that will contribute to minimising distress and risk.
9. Identify learning needs, plan, implement, and evaluate programmes of education to meet identified need.
10. Establish own support mechanisms to enable structured reflection, including supervision, development of supportive networks, mentoring, and coaching.
11. Be physically fit for the role with the necessary keyboard and IT skills.
12. Communicate across the health community and with patients/carers where the nature of the information given may be sensitive and could be disputed.
13. Be empathetic and skilled in listening, persuasion, and negotiation, recognizing care, compassion, competency, communication, and commitment in their role.
Responsibilities
1. Assume personal responsibility for the security of issued keys.
2. Understand and comply with prison orders, procedures, and instructions in your area of work.
3. Comply with all security requirements.
4. Respond to any situation or circumstance that might indicate a threat to security of the establishment or to the safety of an individual, completing Incident, Security, Injury, or other reports as appropriate.
5. Report breaches of order and discipline including reporting and recording untoward incidents according to local protocol.
6. Contribute to effective risk assessment and management procedures.
Education and Development
1. Participate fully in the appraisal/personal development review process, identifying personal, professional, and developmental needs.
2. Complete all mandatory training.
3. Support junior and peers, ‘Health Representatives’ both formally and informally, in their development using encouragement, informal teaching, and coaching activities.
4. Work with your Senior Managers and wider multidisciplinary team to provide appropriate learning experiences for colleagues, students, and others allocated to the team, to facilitate new skills and knowledge required to meet changing needs.
5. Support running of ‘positive health program’ including facilitation of groups, individual support, and wider health promotion activity.
6. Attend regular training to keep ‘health promotion’ knowledge and competencies up to date.
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