Head of Learner Services
Certain Advantage is hiring for a Head of Learner Services in Hull. The role is on a permanent basis on a hybrid basis.
The Company
We're working with a business that's a leading Further Education client in Hull
The Role:
You will lead your teams to deliver exceptional customer service that consistently surpasses customer expectations. Additionally, you will be involved in developing and executing a comprehensive strategy that enhances every stage of the learner experience-from initial contact within the Further Education establishment through to post-progression support.
Key Responsibilities
* Drive customer service within the Further Education establishment
* Help with Admissions and careers advice
* Supporting with audit and inspection
* Seek feedback and act upon it
* Recruit, manage and monitor performance
* Deliver results against service level agreements
* Dealing with complaints and compliments
* Working to strict budgets
£42,104
The Individual
* Qualified to degree level
* Previous experience in safeguarding training
* Previous knowledge of FE Sector
* Able to demonstrate improving quality of service and raising standards
* Worked to Ofsted inspections in previous roles
* Excellent leadership and problem-solving skills
* Excellent networking skills
Working with Certain Advantage
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