At Amazon, we strive to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment to relentlessly improve the customer experience. Innovation and creativity are embedded in our DNA and encouraged at all levels. We solve complex technical and business problems daily with ingenuity and simplicity. We’re making history, and we've only just begun.
Amazon is a highly data-driven company passionate about its customers. Ensuring customers receive their orders on time and with quality is vital. The processes at our fulfillment centers (FCs) are largely manual, involving many associates. A critical role is that of a Process Associate, who mentors and guides associates to meet customer expectations by following standard work practices, with safety and quality in mind.
Job Responsibilities:
1. Manage daily shift operations:
* Administer associate management
* Allocate jobs to associates
* Monitor and mentor associates on productivity, quality, and safety
* Oversee counts and resolve queue issues
1. Ensure shift quality and implement action plans
2. Develop and execute training and development plans for associates
3. Conduct daily 4M and 5S audits at workstations
4. Act as stand-in for Area Manager
Basic Qualifications:
* Fluent in English (speaking, reading, writing)
Preferred Qualifications:
* Experience with Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application or hiring process, please visit this link. If your country/region isn’t listed, contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected classes.
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