Birmingham City Football Club are looking for a retail assistant to join our club shop at St Andrews Stadium. This fast-paced environment is ideal for those who thrive in a team setting and enjoy delivering exceptional customer service. You’ll have the opportunity to develop your product knowledge while contributing to a successful sales environment.
Due to Match Days and busy periods, we are looking for someone who is available to work the following days:
* Saturdays
* Some Sundays
Key Responsibilities:
* Support with restocking shelves and maintaining product availability.
* Operate the till and assist customers with purchases efficiently.
* Confidently assist with shirt printing, ensuring high-quality results.
* Provide exceptional customer service to all fans, always maintaining a positive and professional attitude.
* Represent BCFC with pride by adhering to uniform guidelines and maintaining a positive image on social media.
* Carry out tasks as directed by management to support the retail team in achieving its goals.
* Continuously develop your product knowledge to better serve customers.
What we’re looking for from you:
* Experience within a retail/shop environment is beneficial.
* A positive, proactive attitude with a commitment to high standards of service.
* Ability to work as part of a team in a fast-paced retail environment.
* Availability to work Saturdays, some Sundays, and matchdays.
Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process.
Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances.
We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.
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