Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s HR Partnership & Delivery team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
HR Partnership & Delivery sits at the center of Citi’s HR business solutions. This newly created team's proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employees by leveraging technology to provide simple and effective employee-focused processes. The HR Process & Procedure Specialist role is a seasoned professional role reporting to the Governance & Procedures Manager. The overall objective of the role is to support the Process Design & Re-engineering team's activities.
What you’ll do
* Coordinates and disseminates information of process, policy and procedure changes and ensures the successful completion of projects managed.
* Manages on a daily basis the investigation of product, policy and procedure queries raised by team members.
* Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
* Regularly leads on the review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
* Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
* Ensures change control is executed throughout the project.
* Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues identified for the business.
* Participates in the delivery of internal communications enabling the business officers to effectively service clients.
* Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units.
* Has the ability to operate with a limited level of direct supervision.
* Can exercise independence of judgement and autonomy.
* Acts as SME to senior stakeholders and/or other team members.
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we’ll need from you
* Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
* Knowledge of HR policies and procedures.
* Outstanding problem-solver, demonstrating a commitment to quality and attention to detail.
* Ability to operate within and utilize structured project management techniques.
* Experience of delivering change management activities.
* Demonstrate multi-tasking ability and a consistent record of stakeholder delivery and support.
* Excellent communication skills both written and verbal with the capability to influence key stakeholders.
* Experience of navigating complex organisational structures.
* Ability to use reporting tools and Excel to analyze and interpret complex data sets.
* Proficient in Microsoft Office with an emphasis on PowerPoint.
* Microsoft Office Visio experience preferred.
* Proven track record of delivery in a complex professional services organization - preferably in an HR discipline.
* Strong project management and stakeholder management skills.
* Consistently demonstrates clear and concise written and verbal communication skills.
What we can offer you
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
* Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
* A discretional annual performance-related bonus.
* Private medical insurance packages to suit your personal circumstances.
* Employee Assistance Program.
* Pension Plan.
* Paid Parental Leave.
* Special discounts for employees, family, and friends.
* Access to an array of learning and development resources.
Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Job Family Group: Project and Program Management
Job Family: Program Management
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the EEO is the Law poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting.
#J-18808-Ljbffr