Job Title: Distributed Field Support Engineer
Location: Dorset / Somerset
Salary: D.O.E
Key responsibilities:
* Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.
* Perform desk-side support for our clients as requested.
* Assist other engineers in delivering services to our customers.
* Cover site roles as required due to planned or unplanned absence.
* Carry out any other reasonable request from your line management.
* Perform customer rebuilds and configuration at the desk.
* Undertake AV repairs and printer repairs.
* Carry out IMAC projects with minimal supervision.
* May be required to train on new technologies, such as AV or Cisco.
* Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
* Maintain a professional and presentable appearance at all times.
* Must hold a full UK manual driving licence where required for the role.
* Respond promptly to any information requests from your line management.
* Be familiar with customer policies and processes, where applicable.
* Be approachable and open to training requirements related to the role.
* Maintain the skills and knowledge necessary to perform the role to the required standard.
* Embrace new technologies and adapt to change.
* Ensure company assets are kept in good working order and general condition.
Skills and experience:
* Operation knowledge of PCs, laptops, printers, and associated peripherals.
* Familiarity with key client-specific procedures.
* Trained in desktop, laptop, printer, and server maintenance.
* Extensive knowledge of common software products.
* Experience with AV systems.
* Strong customer-facing skills.
* BPSS (Baseline Personnel Security Standard) clearance.
SC Clearance
JBRP1_UKTJ