LSH Auto is seeking a skilled Service Advisor to join our Body and Paint Centre team. In this role, you will be the primary interface between our customers and the body shop, ensuring that their vehicles receive the meticulous care and service they expect.
Hours - 45
Salary - £29,000 plus OTE bonus
Responsibilities:
* Welcoming customers and assessing their vehicle's body and paint needs
* Documenting customer requests and concerns with precision
* Providing detailed estimates and timelines for repair work
* Coordinating with body shop technicians to ensure efficient service delivery
* Updating customers on the status of their vehicle's repair process
* Addressing any customer enquiries and resolving issues with professionalism
Requirements
The ideal candidate will have:
* Prior experience as a Service Advisor, particularly in a body shop environment
* Excellent customer service and communication skills
* Strong organisational abilities and attention to detail
* A solid understanding of bodywork and paint processes in the automotive industry
* Ability to thrive in a fast-paced and dynamic work environment
* Proficiency with service department software and applications
* A valid driver's license
If you are passionate about delivering outstanding service and have a keen eye for quality in the automotive field, we'd love to see your application!
Benefits
• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform