Job summary
This role will support the administration of the vaccination centre, providing ongoing support for vaccination of staff and patients for COVID-19, Flu, RSV and Pertussis. The team are exploring exciting new services such as travel vaccinations and supporting other services across Berkshire, Oxfordshire and Buckinghamshire
This role will involve receiving calls and emails from patients, and other departments within the hospital, screening patient eligibility, creating databases on vaccination activity and stock levels, creating and preparing clinic lists, bookings and arrival management.
The role combines some clinical duties, and the post-holder will be expected to be flexible to support this service. This may involve collecting vaccine stock, re-stocking fridges, cleaning and re-stocking clinical areas and updating noticeboards. The team often deliver vaccines through a roving model and the post holder will be expected accompany the team walking across the hospital site delivering vaccinations and advice. We also deliver clinics to satellite sites, and occasionally patients own homes, so the post holder must have a driving license and access to own car
Post holders will also need excellent IT skills and ability to use multiple Trust systems. Knowledge of MS Excel functions such as basic pivot tables and conditional formatting advantageous. Attention to detail will be imperative.
Main duties of the job
1. Assist with queries from staff vaccine availability and eligibility, using the up to date Trust guidelines, escalating to senior staff appropriately
2. Sending up to date communications out
3. Updating and editing the website with relevant information
4. Assist Compiling reports on Trust Vaccination status
5. IT support, trouble shooting for DRDoctor, working with the system provider to improve the service
6. Handling and capture of personal data and ensuring its submitted accurately and in a timely manner with all obligations met and highest level of confidentially is maintained
7. use of EPR to check admission status and outpatient appointments
8. Using own initiative and working in a fast paced environment to hit deadlines
9. Monitoring observation and reception area post vaccination
10. Assisting nurses during clinics
About us
Royal Berkshire hospital is rated by CQC as Good. Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be, and you can join our dedicated and talented staff to make that happen.
The Vaccination has been set up to support staff and patients taccess vaccinations, to help keep our Trust as safe as possible. The team have won awards for patient safety and are recognised for their proactive service and commitment to reducing inequalities in vaccine access.
Job description
Job responsibilities
11. Providing Admin support to the COVID operational team
12. Providing up to date information to staff on vaccinations with support
13. Create and maintain clinic lists
14. patient screening
15. assisting nurses during clinics including monitoring waiting room, visiting clinical areas across sites, collecting stock from pharmacy and restocking fridges.
16. using texting systems for targeted communications
17. provide reports on current vaccination uptake
18. Monitor and manage group email accounts
19. update webpages and internal communications with latest information
Person Specification
Use of Excel for data analysis
Essential
20. 2 years experience
Desirable
21. 5 years experience
Worked in NHS
Essential
22. 2 years experience
Desirable
23. 5 years experience
customer service
Essential
24. awareness of displaying good customer service
Desirable
25. evidence of providing good customer service