As our next Receptionist, you will:
* Welcome guests to the hotel and ensure service is handled excellently.
* Register guests and process payments.
* Update guest information in the system.
* Take and confirm reservations for guests.
* Answer any queries guests may have regarding in-house facilities and local tourist information.
* Deliver excellent service to customers and ensure quality standards are consistently met.
* Maintain clean and organized work areas.
* Handle guest complaints and remarks promptly, providing timely responses.
* Pay close attention to detail and ensure quality in all aspects of your work.
* Be open to embracing change and adapting to new circumstances.
Minimum Responsibilities:
* Greet and assist guests efficiently and courteously.
* Manage check-in and check-out procedures accurately.
* Maintain guest records and reservations systematically.
* Address guest inquiries and resolve issues promptly.
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