VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position.
This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.
Permanent role.
Place of work is Dungannon
Salary
Fully Negotiable + Fantastic benefits, company pension scheme, etc.
Responsibilities:
* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
* Generating, amending and updating service schedules and sending reminders
* Vehicle and customer database management
* Booking PSV appointments
* Issuing workshop job cards and monitoring progress of vehicles in workshop
* Processing and closing out workshop job cards and assisting with invoicing
* Making outbound sales and customer care calls and managing key customer relationships
* Creating maintenance contract quotes and selling maintenance contracts
* Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
* Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
* Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
The Ideal Candidate:
* Previous experience within a similar position
* Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
* Excellent organisation and time management skills
* Full valid UK driving license