Job summary Would you like to join a vibrant and multi-faceted team delivering NHS healthcare in London? We are recruiting General Practice Assistants to join our existing team of doctors, paramedics, practice nurse, Physicians Associate, Pharmacists, Physiotherapist and administrative staff. Main duties of the job General Practice Assistants are a relatively new role as such no experience is needed if you have the skills and a desire to learn. We will provide funding and access to appropriate support. As a GP Assistant you will offer wholistic support to our GPs as they deliver healthcare to our patients. This could include assisting in clinics, triaging incoming letters, scheduling meetings, liaising with hospitals and co-ordinating services. More information can be found here: https://www.hee.nhs.uk/our-work/gp-assistant About us Morris House is situated in Tottenham in a large, modern and airy purpose-built medical centre, which we share with district nurses, physiotherapists, podiatrists, psychologists, tissue-viability nurses and a sexual health clinic. Our list size is 15,000 patients. Our patients represent highly diverse populations with a high level of deprivation. Our practice has a very strong teaching ethos. We train GP registrars, medical students, physicians associates and junior doctors among others. We have close links with Kings College London and the St Georges Physician Associate teaching program. We also have an active Covid vaccination service, having given over 170,000 immunisations so far. We have also organised vaccination events at Hotspur Football stadium and local mosques and community centres. Our award-winning vaccination service has been visited by the prime minister and the Royal Family as well as various MPs and the mayor of London. We perform the full range of clinical roles that you would expect in primary care, including high-level minor surgery. We offer a range of face-to-face and telephone appointments. We also have a friendly, interactive practice. We support our staff with study leave allowance, study leave funding, regular meetings, morning coffee, teaching and social events. We were awarded a Good in our last CQC inspection. We have high QOF achievement and work proactively with our PCN and Federation colleagues across the borough. Date posted 30 October 2024 Pay scheme Other Salary £27,352 a year Contract Permanent Working pattern Full-time Reference number A4089-24-0014 Job locations 239 Lordship Lane London N17 6AA Job description Job responsibilities Job Summary A GPA will support the GP(s) smooth running of clinics by performing routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient. Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting information from clinical letters that needs coding and adding to notes. Arranging appointments, referrals, tests and follow up appointments of patients. Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Dipping urine, taking blood pressure, ECGs & phlebotomy and other basic skills when trained. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, benefits agency forms etc. Explaining treatment procedures to patients. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s). Support the GP with immunisations/wound care. Providing administrative support for GPs with meetings, tasks, and other wholistic support. Job Responsibilities Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Manage & Use Information Make effective use of the clinical system by ensuring the consistent and accurate entering of data and use of Read Codes. Facilitate the use of up to date information technology in order to collate accurate and timely information as and when required by the practice. Ensure a satisfactory call and recall system of patients. Assist in the development of practice protocols for the surgery and clinical protocols for the clinical team. Identify, monitor and review deficiencies in procedures and implements remedial action. Equality and Diversity Morris House is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without discrimination or harassment. All employees have a responsibility to ensure that they understand the standards we expect and to promote and adhere to the policies and measures adopted by the practice. You will support the equality, diversity and rights of patients, carers and colleagues by: Acting in a way that recognizes the importance of peoples rights and that is consistent with practice policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a welcoming manner which is non-judgmental and respects the circumstances, feelings priorities and rights of others Vulnerable Adults, Children & Young People All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This will include timely attendance at relevant training events and compliance with practice procedures. Personal/Professional development You will participate in any training or development programme implemented by the practice as part of your employment. This will include: Participating in an annual development review including taking responsibility for maintaining a record of your own personal and/or professional development Taking responsibility for your own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Keeping abreast of legislative changes and guidance relating to your role Attend all relevant annual updates and teaching Inform the lead GP of any concerns regarding GPA role and any professional development needed. Be aware of own professional boundaries and what to do when you have reached them. Quality You will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess your own performance and take accountability for your own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on your own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage your own time, workload and resources Communication You should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Job description Job responsibilities Job Summary A GPA will support the GP(s) smooth running of clinics by performing routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient. Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting information from clinical letters that needs coding and adding to notes. Arranging appointments, referrals, tests and follow up appointments of patients. Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Dipping urine, taking blood pressure, ECGs & phlebotomy and other basic skills when trained. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, benefits agency forms etc. Explaining treatment procedures to patients. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s). Support the GP with immunisations/wound care. Providing administrative support for GPs with meetings, tasks, and other wholistic support. Job Responsibilities Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Manage & Use Information Make effective use of the clinical system by ensuring the consistent and accurate entering of data and use of Read Codes. Facilitate the use of up to date information technology in order to collate accurate and timely information as and when required by the practice. Ensure a satisfactory call and recall system of patients. Assist in the development of practice protocols for the surgery and clinical protocols for the clinical team. Identify, monitor and review deficiencies in procedures and implements remedial action. Equality and Diversity Morris House is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without discrimination or harassment. All employees have a responsibility to ensure that they understand the standards we expect and to promote and adhere to the policies and measures adopted by the practice. You will support the equality, diversity and rights of patients, carers and colleagues by: Acting in a way that recognizes the importance of peoples rights and that is consistent with practice policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a welcoming manner which is non-judgmental and respects the circumstances, feelings priorities and rights of others Vulnerable Adults, Children & Young People All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work. This will include timely attendance at relevant training events and compliance with practice procedures. Personal/Professional development You will participate in any training or development programme implemented by the practice as part of your employment. This will include: Participating in an annual development review including taking responsibility for maintaining a record of your own personal and/or professional development Taking responsibility for your own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Keeping abreast of legislative changes and guidance relating to your role Attend all relevant annual updates and teaching Inform the lead GP of any concerns regarding GPA role and any professional development needed. Be aware of own professional boundaries and what to do when you have reached them. Quality You will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess your own performance and take accountability for your own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on your own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage your own time, workload and resources Communication You should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Person Specification Qualifications Essential Please see the attached Job description and Person specification document. Desirable Please see the attached Job description and Person specification document. Person Specification Qualifications Essential Please see the attached Job description and Person specification document. Desirable Please see the attached Job description and Person specification document. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Morris House Group Practice Address 239 Lordship Lane London N17 6AA Employer's website https://www.mhgp.co.uk (Opens in a new tab)