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Customer Solutions Manager
Apply locations Slough time type Full time posted on Posted 3 Days Ago job requisition id R2597
TITLE: Customer Solutions Manager
Reports To: VP, Finance and Customer Services, EUCAN
Location: Slough
POSITION SUMMARY:
The key objectives of the role are:
1. To work with the Supply team to support product availability at all times, across the region, in-line with GxP requirements.
2. To support the management of any shortages, allocations, tenders, local launch activity, local discontinuation activity and local requests and support for label and artwork changes.
3. To gain insights from channels that can benefit the countries commercially and to ensure patient access.
4. To leverage subject matter expertise across country as part of a functional team of 3, augmenting Indivior capabilities, better business continuity, resilience and agility.
5. To back-up and support the Distributor Markets Business co-ordinator role.
6. To work across the EUCAN geographies to help prioritise Supply opportunities and challenges between markets.
7. Participate and support the S&OP/ Demand reviews and Global category reviews to ensure alignment within EUCAN.
8. Support the finance organisation with slow-moving/obsolete product provisions and destructions.
9. To work with Supply and pre-wholesalers for any commercial or demand opportunities, supporting the effective delivery of products to patients.
10. To support the development and maintenance of a network that facilitates access to treatment for all OUD patients in EUCAN.
ESSENTIAL FUNCTIONS:
The responsibilities of this job include, but are not limited to, the following:
Operations:
* Support product availability for Distributor markets
o Maintain appropriate inventory levels based on demand, space constraints, manufacturing lead times, shelf-life.
o Forecasting.
o Inbound replenishment orders.
o Fulfilment KPIs.
o Quotas.
o Monitor drug shortage website, contact generic manufactures for inventory status.
* Monitor all distribution activities
o Product Allocations (ie France).
o Adherence to all Regulatory and Quality Assurance regulations and requirements.
o Review & approve returns, destructions, credits, claims.
o Facilitate and leverage new opportunities.
* Special Projects
o Launches.
o Line extensions.
o Labelling groups.
o Risk mitigation plan.
o Out of Stocks/ Contingency.
o Support Manufacturing changes.
Trade:
* Develop relationship with customer base
o Wholesalers.
o 3 PLs.
* Develop and maintain Terms & Conditions with customers.
* Manage all customer communications i.e. pricing changes, shortages, launches, closures.
Contracting:
* Identify opportunities for new purchasing contracts.
* Negotiate contracts.
* Mediate between Legal, Commercial, Finance, and stakeholder.
* Provide reporting.
COMPETENCIES/CONDUCT:
* Proven leadership skills, ability to influence outcomes.
* Very good interpersonal and networking skills.
* Innovative and resourceful with an entrepreneurial mindset.
* Strong business acumen.
* Ability to challenge the status quo and influence change.
* Robust technical and analytical skills.
* Dynamic with high levels of energy and drive.
* Self-motivated and highly flexible.
* Ability to work well with teams and alone.
MINIMUM QUALIFICATIONS:
The ability to speak German and either Finnish or Swedish are all beneficial to the role.
The position holder must be an agile, resourceful, collaborative, strategic problem-solver, with operational knowledge of the pharmaceutical landscape, ideally but not mandatory as it pertains to Controlled Substances.
The ability to seek out market intelligence and share with leadership is vital, as is the management of key vendors and insights from in-market distribution channels.
BENEFITS:
* 25 days holiday plus public holidays.
* Flexible working; core hours are 10am-3pm, and we offer up to 2 days working from home/ week for office based roles.
* Paid Volunteer Time Off.
* 10% company pension.
* EAP service including Legal, Health and Wellbeing support.
* Optional Health Insurance with BUPA.
* Company Death in Service and Payment Protection Insurance.
* 3 Celebratory days.
* Access to platform for discounts on gym membership, shopping, holidays.
EQUAL EMPLOYMENT OPPORTUNITY
EOE/Minorities/Females/Vet/Disabled
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