*Advert will close early once sufficient volume of applications is reached*
• Reporting to the Service Manager, and supported by the Senior Administrators.
• The post holder will provide and develop effective, efficient administration and clerical support. Where appropriate, will provide support to the clinical service in response to the needs of the service.
To ensure the highest quality of administration standards are met and maintained.
• To support the development, implementation and organisation of complex and new administration systems and services.
To support the collation and timely dissemination, of statistical data necessary to service requirements.
• To resolve problems that may occur within the administration support service provided.
• To assist in the planning and execution of work arising from direct line management
• To support the Service Manager / Senior Administrators in the daily operational systems and procedures.
• To support the Service Manager / Senior Administrators with Induction and training of any new staff.
• To arrange for all staff timely access to the mandatory training system (ESR), and monitor the compliance to the required courses relevant to their roles.
• Monitor the generic email accounts / highlighting to the Senior Administrator any issues noted with emails not replied to or actioned in accordance to the policies and procedures
Support
• Monitor the generic email accounts / highlighting to the Senior Administrator any issues noted with emails not replied to or actioned in accordance to the policies and procedures
• Support with creation of a weekly rota for staff, utilising the administrative Maps e-rostering system to create the rota as well as recording any absence / sickness / shift swaps for administration staff.
• Complete absence call logs for all instances of staff ringing to advise non-attendance at work and ensure timely completion of documentation for payroll, ie signed special leave forms. Save all documentation in staff personal file for all instances of absence.
Inform the Senior Administrator of all calls advising non-attendance, the reason why and also if the staff member has triggered any part of the Attendance Management Policy.
• SOPs & Local Arrangements – conduct a yearly review and update as required any changes to the admin processes. Work with Senior Administrators for any new systems / processes identified and brief all changes to staff.
• Support the Senior Administrators and with monitoring of the clerical officers mandatory training compliance.
Daily Sitrep – support with completion of the daily Sitrep within the timescale
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
• The post holder will provide and develop effective, efficient administration and clerical support. Where appropriate, will provide support to the clinical service in response to the needs of the service.
To ensure the highest quality of administration standards are met and maintained.
• To support the development, implementation and organisation of complex and new administration systems and services.
To support the collation and timely dissemination, of statistical data necessary to service requirements.
• To resolve problems that may occur within the administration support service provided.
• To assist in the planning and execution of work arising from direct line management
• To support the Service Manager / Senior Administrators in the daily operational systems and procedures.
• To support the Service Manager / Senior Administrators with Induction and training of any new staff.
• To arrange for all staff timely access to the mandatory training system (ESR), and monitor the compliance to the required courses relevant to their roles.
• Monitor the generic email accounts / highlighting to the Senior Administrator any issues noted with emails not replied to or actioned in accordance to the policies and procedures
Support
This advert closes on Friday 21 Mar 2025