Abouttherole WouldyouenjoyworkingwithHumanIntelligence?Evenifyouhaventbefore? Areyouservice-focussedandthriveinatelephonyenvironmentputtingthecustomerandbusinessfirst? Ifso,thenwearelookingfortalentedindividualslikeyou,withapassionfordeliveringexcellentcustomerservice,whocanleadandmotivate,tojoinusattheFraudReportingGateway Salary£36,320£10,521peryearpluspension. 60%ofyourworkingmonthflexiintheoffice40%athome 25daysholidaybankholidaysandmore AccesstoupskillingcoursesandCSbenefits FollowlinktolearnmoreandapplybeforeThur25thMarch11:55pm AbouttheTeam YouwillbejoiningtheIntelligenceServices,oneofthemostdiverseteamswithinHMRCsRiskandIntelligenceService(RIS). OurteamsareattheheartofHMRCscomplianceandenforcementactivity. Thisbusiness-criticalrolehasnationalsignificance.WemanageHMRCsFraudHotlinesoneofourmajorHumanIntelligence(HumInt)sourcesandgetalongwithmembersofthepublicwhoringustoreportallegedwrongdoing. ThisisakeysourceofintelligenceforRISwhichinformsdecision-makingandsupportHMRCandexternalpartnerstotackleevasion,avoidance,seriousnon-compliance,andwidercriminality. Bytakingonthisroleyouwillmakearealimpactinsafeguardingthepublicfundsrequiredtopayforvitalserviceslikeeducationandhealthcareandprovidesupportvulnerablemembersofourcommunity. Itisanexcitingtimetojoinus SeewhatitsliketoworkatHMRC:findoutmoreaboutusoraskourcolleaguesaquestion.Questionsrelatingtoanindividualapplicationmustbeemailedasdetailedlaterinthisadvert. JobDescription YouwilljointheFraudReportingGateway(FRG)whichispartoftheIntelligenceServiceswithinRISIntelligence.Thisteamreceives,assesses,anddisseminatesintelligencederivedfromHumanIntelligence(HumInt)sources,includingtheHMRCFraudHotline. Withlinemanagementresponsibilitiesforateamyouwilllead,empower,andsupportteammemberswhilstcreatinganinclusiveenvironmentforthemtowork. YouwillensureteammembershavethecapabilitytocontinuallydeliveraqualityservicewithinourgivenServiceLevelAgreements.Thiswillinvolvehavingoversightforreceiving,assessing,andthetimelydisseminationofintelligencefromHumIntsaboutpossiblecriminaloffences,regulatorybreaches,ornon-compliancebyathirdparty. AnotherkeyaspectofyourrolewillbeleadingandhandlingthedevelopmentofqualityintelligenceproductsinlinewithHMRCstrategies,policesandcustomerrequirements. HMRCsFraudHotline,isopenedfrom9:00amto5:00pm,MondaytoFriday,andattractsawiderangeofcallers/customers.Notwocallsarethesame,notwodaysarethesame.AcriticalaspectofyourrolewillbetoprovidesupervisiontothewiderteamastheyengagewithmembersofthepublicviatheFraudHotline.Thiswillrequireassimilatinginformationquickly,makingsounddecisionsandprovidingtimelyintervention.Regularofficeattendancewillberequiredbetween9:00amand5:00pmonyourdutydays. SecurityandTraining SuccessfulcandidateswillneedtoholdNationalSecurityVetting(NSV)atSecurityCheck(SC)clearancetotakeuptheirpostinthissensitiverole.ApplicationsforSCclearancerequireaminimumoffiveconsecutiveyearsofresidencyintheUKpriortomakingtheapplication. FurtherdetailscanbeacquiredintheAdditionalSecurityInformationofthejobadvert. Weprovidecontinuoustraininginanencouragingenvironmenttohelpyouwillbuildandmastertheabilitiesrequiredtoexcelinthisrole. CommenceandpasstheIntelligenceFoundation(IF)courseandwillbeawardedtheexternallyAccreditedCounterFraudIntelligenceTechnician(ACFITech)Certificate(unlessanequivalentCriminalJusticeLevel1awardhasalreadybeenobtained). TheIFtrainingisanonlinecoursewhichlastsapproximately4weeks. PersonSpecification Abilitytolead,motivate,encourage,andguideothers,drivingperformanceacrosstheTeam. Beingadeptatassimilatinginformationquicklyandprioritisingtasks,beingproactive,agoodproblemsolver,sounddecisionmakerandexcellentcommunicator. Awellorganisedindividual,whoisabletomanageanambitiousworkloadwithchangingprioritiesandworkindependentlytoahighstandardbutalsoeffectivelyasamemberoftheleadershipteam. Excellentwrittenandoralcommunicationskillsandtheabilitytocommunicateprofessionallyandeffectivelywithcolleaguesandteammembersatalllevels. IMPORTANTINFORMATION NationalSecurityVetting(NSV)atSecurityCheckclearanceisneededforthisrole.Thisrequires5-yearconsecutiveresidencyintheUKandtheroleisnoteligibleforvisasponsorship.Tocheckthatyouareeligibletoapply,reviewtheAdditionalSecurityInformationandSecuritysectionsintheadvert. JoiningHMRCinthisroleisconditionaloncurrentlyholdingorapplyingandsubsequentlypassingNSVatSCclearancelevel. Ifyoudonotholdorareunabletoacquiretherequiredsecurityvetting,wewillwithdrawtheofferofemployment,thisisbecauseyouwillnothavemettheconditionsofemploymentforthisrole. YouwillalsoberequiredtosuccessfullycompletetheIntelligenceFoundationCourseandbeawardedtheAccreditedCounterFraudIntelligenceTechnician(ACFITech)Certificate(unlessanequivalentCriminalJusticeLevel1awardhasalreadybeenobtained) EssentialCriteria Demonstrableexperienceofmakingsounddecisionsandcriticalthinking. Successfuloutcomesandexperiencehandlingstakeholderswithmaintainingmutuallybeneficialrelationshipsandadheringtoexcellentinterpersonalandworkloadorganisationskills. DesirableCriteria Experienceofhandlingatelephony-basedfunction/environment. RecentknowledgeandevidenceofworkingwithineithertheCriminalJusticeorTaxcomplianceenvironmentwouldbeadvantageous,howevertrainingisavailable. Behaviours We'llassessyouagainstthesebehavioursduringtheselectionprocess: Leadership ManagingaQualityService CommunicatingandInfluencing