Customer Service Representative – Make a Difference in Every Interaction We're hiring a Customer Service Representative to deliver exceptional support and build lasting relationships with our valued customers. Enjoy a competitive salary starting at £25,000, free parking, and a collaborative work environment that prioritises your growth. Join A1 Flue Systems, a leader in flue and chimney solutions, and help us maintain our reputation for excellence. About Us: At A1 Flue Systems, we take pride in being the UK's market leader in flue, chimney, and exhaust solutions. With decades of expertise, we serve clients across a range of industries, combining innovation, reliability, and quality. Our team is passionate about what we do, and we're looking for someone equally enthusiastic to join us. About the Role: As a Customer Service Representative, you'll be the first point of contact for customers, ensuring their needs are met with professionalism and care. Key responsibilities include: Managing high volumes of phone calls and inquiries. Responding promptly to customer queries with accurate information (training provided). Building trust and sustainable relationships through active communication. Handling complaints and resolving issues efficiently. Preparing and managing orders, quotations, and invoicing. Collaborating with internal teams to meet customer needs. What We're Looking For: Proven experience in a customer service or client-facing role. Strong communication and problem-solving skills. Familiarity with CRM systems (experience with SAP is a plus). Ability to multitask, prioritise, and thrive in a fast-paced environment. A customer-first attitude with a focus on exceeding expectations. Why Join A1 Flue Systems? We value our employees and offer a range of benefits: Competitive salary starting at £25,000, with a potential bonus scheme. Generous holiday entitlement, including your birthday off Free parking at our head office in Boughton NG22 9ZD. Company pension and life insurance benefits. Supportive and inclusive workplace culture. This is a permanent, full-time position (Monday to Friday, 8am-5pm). Click to Apply and be part of our team