Transaction Banking, CMS Client Support (Japanese speaking)
We are not your typical financial institution. It’s our people who make us a cut above. Here, every person is respected because of their differences, not in spite of them.
We pride ourselves on a culture of purpose, passion and compassion. At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.
Working for Mizuho opens doors not just to a rewarding career with excellent prospects, but to lasting friendships with colleagues from diverse cultures. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.
What is the opportunity?
Global Transaction Banking Department provides clients with a variety of cash and liquidity management, and trade finance related products and services. GTBDE has composed two types of the business, one is Trade finance and the other Cash Management System (CMS) solution. In CMS business area, Cash Team provides clients with a variety of cash and liquidity management products/services. Under this team, we have functions of (1) products sales promotion (2) clients support (mainly for e-Banking, clients onboarding/implementation and daily support after implementation, and (3) products development and maintenance.
The candidate is expected to carry out e-Banking promotion, onboarding, and daily support (BAU support), mainly for Japanese corporate clients but also Non-Japanese clients at Mizuho London office. In addition, it is also expected to collaborate/correlate with the GTBD members who have same/similar assignment in EMEA office.
In order to execute the above tasks, the candidate is required to be involved in transaction sales activities promoted by Relationship Managers at front desk and/or GTBD product sales members. Depending on the request, the candidate is expected to conduct e-banking usage demonstration physically or online basis, then implementation having direct communication with clients.
What will you be doing?
* To manage and handle customer requirement and inquiries for e-banking/local channel products, and related cash transactions
* To be involved in e-banking/local channel products sales by conducting the usage demonstration at physical meeting or online basis, depending on request.
* To conduct client onboarding/implementation for e-banking/local channel products
* To produce, check, and customize the agreements and client application forms for e-banking/local channel products
* To support e-banking/local channel products customer support at EMEA branches
* To support and cooperate with GTBD members for cash/channel product matter (e-banking, Host-to-Host, Pooling, MBCC, etc)
* To cooperate with related IT department in relation to cash/channel products matter
* To support GTBD related ad-hoc projects (client migration, internal system migration)
* To maintain good relationship and communication with internal and external stakeholders
What do you need to succeed?
* Bachelor's degree or equivalent
* Experience in e-banking or other cash/channel products promotion or customer support at a bank
* Pitching / presentation to the clients in terms of e-banking and CMS products
* Experience/knowledge in transaction, payment, FX business/operation
* Standard knowledge of SWIFT and bank messaging (MT1xx, MT2xx, MT9xx, also ISO20022 messages such as pain.001, camt.053/052, etc.)
* Japanese language – mandatory, in consideration of handling Japanese Corporate business
* End User PC Skills (Microsoft Office, business specific…)
* Solid understanding of the Bank’s internal rules and procedures
* Ability to manage and prioritize multiple assignments at the same time
* Ability to learn continuously and to be flexible in a challenging environment
* Ability to work effectively under strict deadlines such as payment cut-off times
* Able to work within a team and maintain working relationships
* Commitment to complete tasks, meet deadlines, achieve expected results.
* Excellent attention to details and high levels of accuracy
* Positive attitude and desire to support clients and team members
What Mizuho can offer you
Here at Mizuho, there are fantastic progression opportunities and clear paths to promotion. We will give you ample opportunity to affect change and to help grow our business.
In addition to the great opportunity outlined above we are also currently able to offer:
* Competitive starting salary, plus discretionary bonus
* Non-contributory pension
* 27 days’ annual leave
* Core working hours*
* Hybrid working - office and home based*
* Virtual GP
* Wellbeing benefits, including Mental Health Allies and First Aiders
* For applicable roles only
At Mizuho, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
At Mizuho we are committed to supporting equality, diversity and equality, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities
If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team – recruitment@mizuhoemea.com and we will be happy to help.
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