A fantastic permanent opportunity, for a native French speaking customer service person.......
We are looking for someone who can undertake a duel role, getting involved in recruitment and customer service.
The role -
Our French Speaking Customer Service Advisor will:
* Utilise your exceptional French language skills to create an impeccable end to end customer experience
* Support potential French franchisees looking to take on a franchise and guide them through every step of their journey
* Be the first point of contact for our French customers and consumers
* Build strong relationships with our franchisees both in France and internationally
* In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
* Support colleagues and team members with other non-French country-specific activities as required
Our Customer Service Advisor will have:
* Fluency in spoken and written French
* Experience in a telephone-based customer service role
* Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude
* Customer relationship/customer account management experience
* Experience in handling technical or product related customer queries
* Excellent attention to detail and accuracy, ideally with some export administration experience
* An eagerness for problem solving, improvements and delivering solutions
* Confident IT skills including MS office
* Comfortable with occasional travel between sites in Burntwood, Shenstone and Cergy
We offer:
* Salary of up to £29,000 depending on experience
* Permanent contract of employment (Monday to Friday, 38.5 hours, office-based at our Distribution Centre, near Lichfield)
* Company-wide training programme to develop key skills and a supportive and friendly team
* 25 days holiday, plus bank holidays
* Staff purchase scheme – take home products for FREE
* Non-contributory private health care and critical illness cover
* Generous contributory pension scheme
* Life insurance at three times salary
* Employee assistance programme
* A varied and autonomous role with a financially stable business
Do you have the skills, resilience and passion to take on this new opportunity, if so apply now.