DESCRIPTION
Established for over 40 years, we pride ourselves on offering the best services to independent travel agents who need our product expertise to help them create tailor-made travel arrangements for their customers in the USA, and now even more worldwide destinations.
We are offering you the opportunity to work for a dynamic organisation as a home-based After Sales Assistant in our busy Operations team.
JOB PURPOSE
* To assist in the day-to-day operations of the Aftersales department
* Supporting the agents and customers by responding to queries
* Contacting agents and customers to notify them of a change in their booking and seeking the best resolution
* Run reports
* Make changes required to bookings
* Dealing with in-resort problems
REQUIREMENTS
Essential Experience
* A minimum of 1 year previous and recent experience working in a UK-based travel agency or tour operator is essential
* I.T skilled to a high standard to include Excel, Word, and Outlook
* Previous telephone Customer Service experience
* Polite, professional and enthusiastic telephone manner
* Good communication skills
Useful Experience
* Previous experience of using Airline Reservations Systems preferred
* Outgoing personality
In Return, We Are Offering:
* On target earnings of up to £26,800 per annum
* Generous Holiday Package: 28 days of paid holiday (including bank holidays), increasing to 33 days with long service.
* An additional day off for your birthday.
* Working from home
* Workplace pension scheme
* Company shares incentive plan
* In-house coaching programme
* Comprehensive Training: Expert training to help you succeed in your role.
Financial, medical, and mental wellbeing programmes, including:
* Employee Assistance Programme, including wellbeing support
* Mindfulness and meditation courses
* Regular online events
* In-person company events (twice per year)
* Access to qualified financial advisors
* Pension hunter services
* Virtual GP appointments
* Yearly allowance for eye tests, dental additional therapies
* Shopping discounts
* Discounts on personal holidays
* Additional optional dental plan
HOURS OF WORK
37.5 hours per week Monday to Friday, 9 am to 5:30 pm (including 1 hour for lunch)
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