Lettings Services Administrator
Reporing to: Lettings Services Team Leader
Main Purpose of Job: To participate in the delivery of high-quality administration within the lettings services team.
To carry out administrative tasks associated with the management of tenanted properties. The job holder will be passionate about service delivery and the role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers' expectations.
Core tasks will include the following:
* Maintain an accurate database through the input and update of data on a timely basis and to carry out periodic data validation tests
* Customer contact - clients, tenants, leaseholders, agents and contractors
* Management of the referencing process
* Preparation of tenancy documentation
* Instruction and management of maintenance
* Rent reviews and notices
* Statutory compliance
* Deposit administration in line with current legislation
* Other ad hoc duties associated with tenancy management
Key Accountabilities
Attributes
1. Trust - We are open and honest
2. Respect - We seek an inclusive environment which promotes empathy and care for each other
3. Integrity - We have strong and moral principles. We do as we say
4. Innovation - We ...