We are seeking an enthusiastic, well-organised learning and development administrator to join our team in our multi-national defence systems business.
Duties:
1. Managing the smooth running of the training facilities at all three business sites, meeting trainers, ensuring equipment is available and working, and liaising with security about access (will require site presence at least 3 days per week)
2. Working with external agencies, such as company venue booking agency, training providers and our managed service provider to ensure a wide range of training courses are arranged effectively from start to finish
3. Performing a range of activities within our training management system, including updating records, deleting duplicate requests, checking and correcting data within the system and preparation of reports for business areas or L&D team
4. Take responsibility for administration for a designated set of training courses
5. Provide administration support for the experienced apprenticeships schemes run across the company
6. Manage the security refresher training process, ensuring all training is carried out within required timescales and records are maintained.
Skillset/Experience Required:
1. Previous experience of organising training events or working in a learning administrator / HR Assistant role preferred
2. Great written and verbal communication skills - able to draft sensitive and appropriate responses to customer queries via email/instant messenger and excellent telephone manner
3. A strong customer service ethic - willing to make the extra effort to help others at all times
4. A proactive approach to getting things done
5. The ability to develop good working relationships with internal and external trainers, suppliers and delegates, and to be a great ambassador for the L&D team and HR function
6. The ability to work under pressure in a busy environment
7. Great organisational and planning skills, with the ability to think ahead, identify potential problems and find solutions
8. Excellent IT skills, including MS Office suite (Excel, Word, Power Point) and the ability to quickly learn new tools and systems
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