Service Advisor Job Opening in Bedford, OH
Our Service Consultants are the face of our service department. That means greeting every customer with a smile and using your customer-driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You'll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
A typical day, duties will include:
* Advise on additional needed services or repairs using low pressure, high integrity methods
* Adhering to policies on vehicle care and operation
* Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
* Reviewing and explaining repairs and associated costs with customers
* Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
* Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
The Rewards:
* Annual earning potential $50,000 to $70,000+
* A great working environment where you'll be supported by a team of professionals
* Medical, Dental, & Vision Insurance available & a strong 401K Retirement Savings Plan with match
The Requirements:
* Outstanding customer service & follow up skills
* Sales ability & basic automotive knowledge
* Previous experience in a similar role
Benefits include medical, vision and dental insurance, 401K savings plan, vacation time, holiday, and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Simply stop in to Ganley Bedford Imports 250 Broadway Ave, Bedford OH 44146, or fill out the contact information below and click submit. It's that easy!
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