Permanent Customer Service Administrator required for Ballynahinch. Key Responsibilities Serve as the lead point of contact for all customer matters or concerns Work closely to build and maintain effective customer relationships Main point of contact and management of communications between the customer and internal teams Generate and provide detailed reports as per customer requirements Review account performance for scorecard enhancement Monitor and maintain various customer portals Review and update customer orderbook Help with marketing plans, design marketing material and social media content Support senior account manager and commercial team as required Develop thorough understanding of the customer products and markets Work closely with other internal departments to ensure overall quality of service Essential Criteria: Educated to at least A Level or equivalent Excellent verbal communication skills both face to face and on the telephone Excellent written communication skills both via email and also for social networking sites Excellent organisational skills and able to effectively manage time with the ability to multitask Capacity to work under pressure and ability to work to timelines Previous experience with Microsoft would be preferred, particularly excel, outlook and word Previous experience in a customer facing role ideally within an engineering or manufacturing environment is desirable but full training will be provided My client are currently trialing a 4 - day work week with the following shift patterns: Monday Thursday 07:00 17:00 Monday Thursday 07:30 17:30 Monday Thursday 08:00 18:00 Salary: £24,000 - £28,000 (DOE) For further information contact Tanya Lyttle at GenTech on Skills: Customer Service Administrator Educated to at least A Level Capacity to work under pressure