AFTERSALES ADVISOR – DESTINATION TRIUMPH THE BIRCHWOOD GROUP Here at Birchwood Group, it is our passion to ensure that each and every customer benefits from the choice, value for money, and peace of mind that makes buying a new motorcycle such an enjoyable experience. We're proud to be a forward-thinking multi-franchise group with locations across Sussex Eastbourne, Halland & Hastings. If you are looking for that next move up the automotive career ladder or looking to make a start in the industry, there's never been a better time to consider a move to the Birchwood Group. We are investing for the future, and we need passionate, committed people to help deliver an exceptional customer experience. Destination Triumph are one of the biggest dealer groups in the Triumph retail network. We require an experienced Aftersales Advisor Sales Manager for our branch in Christchurch, Dorset. MAIN PURPOSE OF THE ROLE To deal with all service/parts customers in an efficient and courteous manner and to ensure a high standard of customer service. MAIN RESPONSIBILITIES To accommodate the requirements of customers in a professional and courteous manner, through telephone and direct contact. Maintain the highest level of cleanliness and housekeeping within your area of responsibility. Load the workshop efficiently with profitable business as directed by the Aftersales Manager. Ensure that all customer personal and vehicle details are accurately entered onto the database. Ensure that VHC check forms and invoices are prepared and ready for presentation to customers at the agreed time. Maintain contact with customers Obtain prior authorisation and ensure the required documentation is completed for work on vehicles operated by lease companies. Ensure that all warranty criteria are observed All warranties to be entered within manufacturer’s guidelines and followed-up to a conclusion. Ensure accurate logging of job cards onto the daily control indicating hours worked and invoiced. IDEA CANDIDATE Experience in a sales or aftersales environment Ability to build relationships with colleagues and customers and inspire your team to provide exceptional service. The capability to achieve a consistent performance against set monthly and quarterly targets. With the ability to organise and prioritise work effectively. A passion for motorcycles is an absolute must as is the ability to deliver results. Be able to communicate clearly with both colleagues and customers. Hold a full motorcycle and driving licence. To be able to manoeuvre motorcycles up to 400KG WORKING HOURS Mon - Fri 08:30 - 18:00 Sat 08:30 - 17:00 (on a rota) SALARY AND BENEFITS £29,000 OTE Company Bonus Scheme, Subsidised Vehicle Purchase and Aftersales Scheme The Birchwood Group are committed to ensuring equality, diversity and inclusion in the workplace. We strive to continually lead with our values and belief that enable candidates to bring their full true self to the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.