Hours: Full Time, 37.5 hours per week covering matinees, evening, weekend and Bank holiday shifts as required. About Us Norwich Theatre is one of the leading arts organisations in the UK and the largest in the East of England, encompassing the historic Theatre Royal, the creative hub Stage Two, and the intimate mid-scale Playhouse. We present, produce and co-create a vibrant programme of live performance and creative engagement activities to entertain, enrich and inspire audiences of all ages and backgrounds, and we work with national and international partners to ensure we bring the very best theatre to our region. We are an independent not-for-profit charity with no regular public funding, and rely on a share of ticket sales, one-off grants, fundraising/membership schemes and other commercial activities to deliver the work we do both on stage and in communities. About the role Norwich Theatre is looking for a Hospitality Supervisor to help ensure the smooth running of operations in all our Commercial areas. Working alongside the Hospitality Operations Manager and directing the Hospitality team each day in our Bars, Restaurant, Café and Events the role will deliver a first class experience in all our Commercial activities in our 3 Buildings. Main Purpose of the Role To assist the Commercial Operations Manager in the smooth day to day running of all Norwich Theatre commercial areas- Restaurant, Bars, café, roving sales and Events To ensure Customer care and standards of service in all areas are of the highest level and meet the standards set by the Head of Commercial Provide supervision and guidance for the Hospitality team About You You will have recent relevant experience in a busy Hospitality or leisure environment, ideally with experience of working and supervising in a Restaurant and bar environment. A knowledge of EPOS till systems and cash handling, together with a people and customer focus will be key. The sucessful candidate will have experience of providing outstanding customer service and an eye for detail. We Offer A great salary, annual leave entitlement, together with a range of benefits and discounts including wellbeing support, discounted theatre tickets and discounts in our restaurant, cafe and bars. Please see the attached for full job description. Closing date 4th October 2024. Interview dates to be confirmed.