Main area: Switchboard Operator/Administrator Grade Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Shift Operator working 9 week shift pattern Including Weekends and Bank Holidays)
Job ref: 387-TS2761-MF
Site: Bristol Royal Infirmary
Town: Bristol
Salary: £24,071 - £25,674 pa pro rata (Enhancements Out of Hours)
Salary period: Yearly
Closing: 25/02/2025 08:00
Interview date: 11/03/2025
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
We are currently looking to recruit a full time shift Switchboard Operator on a permanent contract.
The successful candidate will join a friendly front line team operating a busy acute hospital switchboard. You will need excellent communication and interpersonal skills and be calm in emergency situations.
The full time position for a Shift operator is on a rotational 9-week shift pattern, including weekends and bank holidays if shift falls on them.
Main duties of the job
* As the first point of contact for the telecommunication service of the UHBW Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust.
* Carry out all aspects of the responsibilities of an operator in a pleasant, courteous and professional manner at all times.
* Operators will be required to use their own initiative efficiently and accurately when dealing with Emergency/Life and Death procedures and situations outside the parameters of these procedures.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Qualifications and Training
* Educated to GCSE Standard or equivalent in English and Mathematics.
* Qualification in IT or proven use of IT packages.
* Knowledge of Data Protection and Patient confidentiality issues.
* Customer Service NVQ.
* Typing/Word Processing Qualification.
Knowledge and Experience
* Previous Switchboard/Call Centre experience or Customer focused role.
* Experience of working well within a Team Environment.
* Experience of working under pressure and managing a demanding workload.
* Customer Care.
* NHS Experience.
* Previous work within Emergency Services.
Skills and Abilities
* Excellent communication skills including confident/pleasant telephone manner.
* To have used BTS Switchboard and Multitone Bleep system or similar.
* Prepared to train/mentor others.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
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