The HR & Operations Officer will work under the direction of the practice manager, striving to enhance a number of key systems in HR and other administrative areas by liaising with patients and the wider staff team.
The HR & Operations Officer will also champion quality and improvement programs, confidentiality, collaborative working, service delivery, learning and development, promoting a positive working environment.
Main duties of the job
The following are the core responsibilities of the HR & Operations Officer:
This is not an exhaustive list and there may be a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
1. Provide HR services for all practice staff and support effective communication across the practice.
2. Support the practice manager in day-to-day operations of the practice.
3. Coordinate and maintain rotas for clinical staff, ensuring maintenance of appointment levels.
4. Maintain and provide IT support.
5. Oversee and organise premises maintenance.
6. Coordinate internal and external meeting arrangements, prepare agendas, and produce minutes for meetings.
About us
Hazelmere Medical Centre is located in Blaby with a practice population of approx 7200 patients. We are a small friendly team of approx. 20 staff, including 3 GP Partners, 2 Salaried GPs, 3 Practice Nurses, 1 Health Care Assistant, and 1 Phlebotomist. We are also a training practice, so have medical students and registrars.
We have additional staff such as Mental Health Practitioners, Social Prescriber, and Physician Associates.
Part of the innovative and successful South Blaby & Lutterworth Primary Care Network.
Job responsibilities
Please see the job description attached for information about the role and the expected areas of work.
Person Specification
Qualifications
* Good standard of education with excellent literacy and numeracy skills.
Experience
* Experience of working with the general public.
* Experience of working in a healthcare setting.
* Experience of HR, performance management, including appraisal writing, staff development, and disciplinary procedures.
* Experience of workforce planning/rotas.
* Experience of leading multidisciplinary teams.
* NHS/Primary Care/general practice experience.
* Relevant health and safety experience.
* Experience of producing agendas and minutes for meetings.
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