Account Manager Managed Service Provider (MSP)
Location: Runcorn, covering countrywide, including Scotland and Wales.
Full-time, 37.5 hours per week. Flexible working hours between 8am-6pm provided.
Due to the nature of the role, you must be able to drive and have use of your own vehicle or be willing to obtain this. A car allowance is provided on top of your basic salary (£32,200), plus an OTE with potential earnings of £58,000 upwards.
Benefits:
* Career development and learning opportunities
* Clear progression path set out for you from starting your role.
* Car allowance
* Company pension scheme
* Private health care
* 25 days annual leave plus Bank Holidays
* Annual company bonus scheme
* Genuine flexible working
* Free onsite parking
* Social events company and team
* Mileage claim back
About You:
We are looking for a driven Account Manager to join our client's growing team.
Excellent communication skills (verbal, written, and listening) and good computer skills (including Outlook and Excel) are essential. Your ability to understand clients' needs, identify new opportunities, and earn credibility and trust will be key to your success.
What We’re Looking For:
At least 1 year in a similar role within a Business to Business (B2B) environment.
Previous experience in account management, preferably within the IT, MSP, or ISP space or a similar field.
Excellent interpersonal skills, able to confidently present data and analytics.
Not essential but highly advantageous: Knowledge of IT services and solutions, including cloud offerings, cybersecurity, and infrastructure management.
Our Client:
Our client is big on trust and accountability, understanding the bigger picture to fully understand customer needs. Everpool Recruitment is glad to be supporting our client, who is an expert in their field of managed services, covering any technical service requirements from implementation, system maintenance, cybersecurity, and full desktop and onsite support.
The Role:
You will play a pivotal role in nurturing and developing client relationships, ensuring they receive exceptional service as their main point of contact, handling escalations, and liaising with technical support and anyone else involved in the customer process.
Are you an excellent communicator, able to build strong and lasting relationships with customers/clients? Are you organized, with a strong attention to detail, able to offer excellent customer service and manage a portfolio of existing and new clients?
You will be looking after a file of your own clients, and once embedded in the role, you will be completing new business to build your client portfolio too. You should also be confident in establishing areas of new business, projects, and ongoing requirements.
Key Responsibilities:
* Build relationships with internal and external parties.
* Serve as the primary point of contact for a portfolio of key clients, both virtually and onsite, to keep customers engaged and to overcome challenges, mitigating any risks before they arise.
* Understand each client's business objectives, presenting tailored solutions that drive their success and maintain healthy relationships.
* Regularly meet with clients to discuss performance, future goals, and improvements, ensuring they are fully satisfied with the services being delivered.
* Work closely with technical teams, service desk staff, and sales professionals to ensure client needs are met promptly and effectively.
* Identify opportunities to upsell or cross-sell additional services, expanding the relationship and generating new revenue streams.
* Complete own outbound research and new business when opportunity arises.
* Address client concerns swiftly and thoroughly, demonstrating dedication to excellent service and issue resolution.
Click to apply now or send your CV to (url removed).
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