Location: Cardiff Hours: 1 day per week (Monday) As a Digital Inclusion volunteer, you will provide support to our staff who are providing people seeking asylum in Cardiff with a SIM card. SIM cards are a vital resource for our clients as it helps them to stay connected and up to date with news and events. It enables them to make a call to a GP service, book appointments and stay in touch with their loved ones. You will help us manage the flow of people who need a SIM card and make sure these are issued in an orderly way. You will help explain to clients how to use/activate them and answer queries. What will you do? Volunteering every Monday in a Cardiff location Closely volunteering together with our staff member who runs the SIM card clinic Welcome clients into the office, ensuring that our staff see one person at a time Guide clients through SIM card set up Help issue cards and provide our clients with information on how to top up their SIM Overall provide a patient and kind environment for people we support What do we expect from you? Complete relevant induction and training provided by Migrant Help Undergo a criminal conviction check (DBS, PVG or AccessNI) if required. Commit to volunteering for a minimum of 6 months, at agreed times. Attend volunteer support sessions as required. Complete feedback forms when required highlighting any growth opportunities and honestly communicating what is not working well. Adhere to confidentiality and safeguarding procedures. Uphold Migrant Help’s values. Start volunteering at an agreed time and be punctual. Complete all relevant documentation as required by the Volunteer Coordinator. Be open and understanding of different customs, values, and beliefs. What will you not be able to do? Volunteer with us if you are under 18 Exchange contact information with clients Buy gifts or food and lend/give/receive money Carry out casework tasks, such as, complete benefits applications, liaise with local authorities or refer to other services or provide immigration advice You will be an excellent candidate for this role if you: Have spare time to undertake befriending on Monday mornings. Are willing to work with diverse range of people. Are non-judgmental and inclusive. Have a friendly and approachable nature. Are reliable and punctual. Are patient. Have empathetic listening skills. Are a keen learner. Have access to internet and computer/laptop/tablet. Are comfortable using computer or laptop for typing and sending emails, video calls You will benefit from volunteering with us by: Gaining experience useful for your future CVs and cover letters Being able to provide a volunteering reference to your future employer or educator Being a part of dedicated and inclusive service Developing new skills Being more aware of immigration and asylum systems in the UK Having reasonable expenses reimbursed Having regular check ins and supervision to support your volunteering experience and growth We look forward to hearing from everyone, especially if you: We are looking forward to hearing from everyone, especially if you: Have lived experience of trafficking, asylum or immigration systems. Have an understanding of trafficking, asylum or immigration systems. Can speak one or more of the following languages: Arabic, Kurdish, Dari, Pashto, Farsi, Tigrinya or Urdu About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form, or ask for guidance by emailing [email protected] As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.