Job description Job description This is a full-time on-site role for an Ecommerce Assistant in Gloucestershire. The Ecommerce Assistant will be responsible for managing customer service, communication, sales activities, and ensuring a positive customer experience on our ecommerce platforms. Key Responsibilities Assist with creating, uploading and updating product listings, descriptions, images, and prices on the ecommerce platform. Update the ecommerce system with new products, pricing changes, and discontinued items. Ensure product availability by monitoring stock levels and liaising with suppliers or inventory management teams. Optimise product pages for SEO, ensuring high search visibility. Assist the Operations Team with handling customer inquiries, complaints, and returns through various channels. Support marketing campaigns by setting up and monitoring promotional offers, discounts, and coupons. Collaborate with design and content teams to ensure high-quality visuals and product descriptions are in place. Desirable Qualities: Experience with photo editing software (e.g., Adobe Photoshop, Canva) to assist with product image updates. Passion for ecommerce Knowledge of digital marketing practices, including PPC. High attention to detail and accuracy in data entry and reporting. Strong problem-solving abilities and the ability to handle pressure in a fast paced environment. A proactive attitude with the ability to multitask and prioritise effectively. Job Type: Full-time Temp to Perm Benefits: Company pension Bank Holidays Off On-site parking Schedule: Monday to Friday 07:30 : 16:00 Work Location: In person Job Types: Full-time, Temp to perm Pay: £30,000.00 per year Benefits: Company pension On-site parking Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Customer service: 1 year (required) Administrative experience: 1 year (required) Language: English (required) Licence/Certification: Driving Licence (preferred) Work Location: In person