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Client:
Trent & Dove Housing
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
953bf9f25c78
Job Views:
2
Posted:
19.03.2025
Expiry Date:
03.05.2025
Job Description:
This is a temporary vacancy.
37 hours per week
Benefits include company pension scheme & private healthcare
Working in a hybrid way, we are looking to recruit a customer-focused, people-focused team player with excellent communication and people skills to join our customer service team.
The team is responsible for providing a front-line service to customers, answering inbound calls and offering a face-to-face service while resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants, and external customers and take a proactive approach to ensuring high customer satisfaction.
To be successful in a Customer Service Advisor role, the skills/ability you will need are:
* Experience of working in a Customer Service/contact centre environment.
* Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
* Excellent attention to detail and accuracy.
* The ability to multi-task.
* Excellent IT skills, especially Microsoft Outlook, Word, and Excel.
* Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, face-to-face, and email.
* Able to work from our head office at least twice a week following the initial training period.
The closing date for applications is 31st March 2025.
To apply or view the job details, please click on the link below: Job Details
We welcome applications from all sections of the community.
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