Main area: Discharge Lounge
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday 08:00-16.00)
Job ref: 357-LN-756-24
Employer: United Lincolnshire Hospitals NHS Trust
Employer type: NHS
Site: Lincoln County Hospital
Town: Lincoln
Salary: £23,615 per annum
Salary period: Yearly
Closing: 12/09/2024 23:59
NHS AfC: Band 2
Job overview
The discharge Lounge is located on the lower level of Lincoln County Hospital. The department can hold 18 patients at any one time with a high turnover throughout the day. We care for patients from all ethnicities and social backgrounds. We are looking for a friendly, enthusiastic ward clerk to join us. You will be well supported and welcomed into our friendly, family feel team.
Main duties of the job
The Ward Clerk duties will include:
1. Communicating with all visitors to the ward and patients
2. Answering the telephone
3. Updating Careflow (computer system) with all admissions/discharges
4. Ensuring all medical notes and current inpatient notes are filed correctly
5. Overseeing ordering and ensuring stationary stock is well maintained
The above list is not exhaustive as you will also be expected to support with the collection of data that is completed on a monthly basis. This data is specific to the ward. We are therefore looking for a motivated individual with excellent communication skills to be a friendly welcome for our patients and their loved ones. You must possess excellent customer service skills.
Working for our organisation
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best. We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners. Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’. This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years. We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Detailed job description and main responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!
Person specification
Qualifications
* GCSEs or equivalent in Maths and English
* NVQ2 or equivalent in relevant subject, i.e. customer care skills
Previous Experience
* Working in a customer care/administration environment
* Working knowledge of Microsoft Office
* Previous experience in a Hospital/care environment
* Knowledge of patient administration system
Evidence of Particular: Knowledge, Skills & Aptitudes
* Excellent telephone manner
* Evidence of good written and verbal communication skills
* Use of initiative in problem solving
* Ability to prioritise workloads
* High standard of interpersonal skills
* Positive approach/work ethic
* Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
* ICT training
Specific Requirements
* Ability to prioritise work and use own initiative
* Ability to react sensitively to a wide range of differing needs
* Ability to produce clear, concise and informative information
* Prepared to undertake training relevant to the post
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Anna Warman
Job title: Sister
Email address: anna.warman@ulh.nhs.uk
Telephone number: 01522 573502
Additional information: Informal visits welcomed and actively encouraged.
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