Requirements Good understanding and empathy towards patients. Experience of using own initiative. Practical experience of using computers. Ability to perform under pressure. Proactive attitude. Team player, friendly and approachable. Ability to act with confidentiality and sensitivity. Willingness to provide cover for sickness and holidays. Excellent communication skills, face to face and on the phone. I.T and keyboard skills. Ability to handle conflict situations. Problem solving skills. Interpersonal skills. Willingness to embrace change and develop new skills. Job Description Welcome patients attending for appointments and visitors to the practice, ensuring a professional and efficient reception service while respecting patient confidentiality at all times. Manage face-to-face contacts with patients, effectively signposting them to the appropriate healthcare professional, administrator, secretary, or external agency depending on the request. Answer incoming phone calls, addressing the callers' requests, and signposting them appropriately to a member of our healthcare team or other agencies, along with administration duties. Initiate contact with, and respond to, requests from patients, other members of the practice team, and other healthcare professionals.