Main purpose of the position
To carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures.
Main Duties and Accountabilities
•To find, diagnose and rectify faults on customer FLT’s as deemed necessary, with all that this entails, and order the necessary spare parts as efficiently as possible
•To provide reliable information to the customer with regards to maintenance, consultation on repairs and to provide advice on the use of equipment.
•To adhere to all company H&S and Environmental and site policies, procedures and practices and ensure we operate in an environmentally safe workplace.
•Ensure automated system and all paperwork (job sheets, timesheets and purchase requisitions and parts paperwork) /IT systems are completed accurately and within the stipulated time period and with the relevant order numbers
•Liaise with the first line of management for authorisation of parts and process order numbers accordingly
•To liaise with the Service Controller, customer and Service Manager to ensure information regarding individual forklifts and equipment is shared including damage or requests for a replacement truck in the event of a long repair, as well as keeping all relevant parties up to date with the progress of work activities
•To make proposals for the improvement of the implementation of work activities and work conditions
•To ensure all allocated work is adhered to and to notify Manager or Controller if in arrears
•Ensure that the specified Engineering Standards and Safe Working Practices and all Company Policies and Procedures are followed at all times.
•To ensure that all stock levels/movement records are accurate and correct
•To obtain hour meter readings /site information as requested by Controllers and at every visit.
•Ensure all company issued equipment and tooling (including van, laptop, printer etc) is kept in a satisfactory, clean and safe condition and report any failures
•To work closely with the sales & STR team and refer leads
•To work to strict planned schedules and deadlines
•To take responsibility for van weight and safe/roadworthy condition before use.
•To work to and understand KPI’s relating to service, admin and stock
•To take on any reasonable additional duties as required by the Manager to ensure the smooth running of the department
•To actively participate in training days, work meetings and other meetings for the exchange of information.
•Any other duties which arise as a result of duties as above
This list of duties and responsibilities is not intended to be exhaustive but is to be used as a guideline for the job in question. There is a need for a flexible approach to this job in order for the company to achieve its objectives.
Required functional competencies / experience / qualifications
•NVQ Level 3 or equivalent associated occupation
•Electrical hydraulic and/or mechanical competencies
•Hold a full and valid driving licence
•Good communication skills to liaise with customers and internal colleagues
•Sound IT knowledge/skills, eg. word, Excel, email
•Ability to work independently and as part of a team
•Ability to work under own initiative without constant supervision
•Complete tasks to a high standard
•A high level of accuracy and attention to detail
•A positive and can-do attitude
•Flexible to adapt to the changing needs of the role
•Can plan, organise and prioritise job responsibilities
•Ability to deliver first class customer service at all times
•A desire to be a Linde/STILL brand ambassador
What we offer:
Main purpose of the position
To carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures.
Main Duties and Accountabilities
1. To find, diagnose and rectify faults on customer FLT’s as deemed necessary, with all that this entails, and order the necessary spare parts as efficiently as possible
2. To provide reliable information to the customer with regards to maintenance, consultation on repairs and to provide advice on the use of equipment.
3. To adhere to all company H&S and Environmental and site policies, procedures and practices and ensure we operate in an environmentally safe workplace.
4. Ensure automated system and all paperwork (job sheets, timesheets and purchase requisitions and parts paperwork) /IT systems are completed accurately and within the stipulated time period and with the relevant order numbers
5. Liaise with the first line of management for authorisation of parts and process order numbers accordingly
6. To liaise with the Service Controller, customer and Service Manager to ensure information regarding individual forklifts and equipment is shared including damage or requests for a replacement truck in the event of a long repair, as well as keeping all relevant parties up to date with the progress of work activities
7. To make proposals for the improvement of the implementation of work activities and work conditions
8. To ensure all allocated work is adhered to and to notify Manager or Controller if in arrears
9. Ensure that the specified Engineering Standards and Safe Working Practices and all Company Policies and Procedures are followed at all times.
10. To ensure that all stock levels/movement records are accurate and correct
11. To obtain hour meter readings /site information as requested by Controllers and at every visit.
12. Ensure all company issued equipment and tooling (including van, laptop, printer etc) is kept in a satisfactory, clean and safe condition and report any failures
13. To work closely with the sales & STR team and refer leads
14. To work to strict planned schedules and deadlines
15. To take responsibility for van weight and safe/roadworthy condition before use.
16. To work to and understand KPI’s relating to service, admin and stock
17. To take on any reasonable additional duties as required by the Manager to ensure the smooth running of the department
18. To actively participate in training days, work meetings and other meetings for the exchange of information.
19. Any other duties which arise as a result of duties as above
This list of duties and responsibilities is not intended to be exhaustive but is to be used as a guideline for the job in question. There is a need for a flexible approach to this job in order for the company to achieve its objectives.
Required functional competencies / experience / qualifications
20. NVQ Level 3 or equivalent associated occupation
21. Electrical hydraulic and/or mechanical competencies
22. Hold a full and valid driving licence
23. Good communication skills to liaise with customers and internal colleagues
24. Sound IT knowledge/skills, eg. word, Excel, email
25. Ability to work independently and as part of a team
26. Ability to work under own initiative without constant supervision
27. Complete tasks to a high standard
28. A high level of accuracy and attention to detail
29. A positive and can-do attitude
30. Flexible to adapt to the changing needs of the role
31. Can plan, organise and prioritise job responsibilities
32. Ability to deliver first class customer service at all times
33. A desire to be a Linde/STILL brand ambassador
Tasks and Qualifications:
Field service engineer.