Job responsibilities Key Responsibilities Will have continuous delegated responsibility for a caseload of patients and will provide an effective and patient focused service which is considerate on needs of users and providers. Organises, prioritises, and evaluates workload based on accepted referral criteria and discharge criteria in line with operational protocols. Will provide clinical, social and psychological support to their patients using excellent communication skills, education and health promotion to enable them to reach their optimum level of independence and health. To provide specialist advice, supervision and support to their defined caseload and peers. Responsible for providing evidence-based practice. Will have responsibility for supporting the Band 7 CNS / team leader in leading identified and agreed aspects of the service, in the development of care systems, protocols and guidelines working as part of a multi-disciplinary team and developing excellent interdepartmental relationships with excellent communication with a focus on quality improvement. Will ensure cost effective use of all resources and appropriate governance management. Promote programmes of health education and health promotion relevant to service. Work within national policy frameworks relevant to the service and trust local guidance. Review, interpret and act upon diagnostic investigations and point of care testing which may affect, change to individual care plans, liaising with appropriate medical staff where necessary. Deal effectively and professionally with patient / service user issues collaborating with PALS as appropriate and take a proactive approach to resolving issues and learning from complaints and escalate when unable to resolve. To maintain accurate appropriate and concise patient records within agreed databases and electronic systems. Contribute to the multi-professional approach in the management of patients / carers within the specialist area in relation to ongoing care needs. Act as a resource for specialist knowledge for clinical staff on wards / departments. Ensure effective multi- disciplinary communication. Support the management function of the department by provision of reports and information as required. Provide mentorship and preceptorship as required to junior staff in the team or students on placement. Ensure you work within an agreed divisional work plan.