What you’ll do • Perform a complex range of support activities to meet business requirements. • Deliver fixes for support issues through either configuration or development. • Escalate issues in line with company processes to ensure demands are met. • Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. • Perform Patch testing and maintenance along with monitoring the Performance of the ITSM platform. • Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures. • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. • Identify own development needs in line with business objectives. • Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach and adherence to design coding and standards. • Acts as a role model for colleagues with regards to technical and behavioural competencies. • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. What you’ll need • Strong understanding of ServiceNow best practises. • Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow Platforms with excellent communication skills. • Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc). • Extensive experience in IT Service Management. • Experience of working in a SaaS environment. • Ability to effectively communicate with all levels of the organization. • Be highly organized, meticulous, structured and methodical in delivery. • Take full ownership of technical and business issues. Additional information Country: UKLocation: Hatfield (hybrid-working) Hours: 37.5 Role Type: Permanent Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.