Who we are… Biscuiteers is an award-winning luxury gifting brand, sometimes described as the ‘NET-A-PORTER of biscuits’. We launched in 2007 with the mission to offer a more unique, stylish and personalised gifting solution under the banner ‘why send flowers when you can send Biscuiteers?’ Every single biscuit is lovingly made from start to finish and each one is totally individual. As well as our eCommerce business, we have two biscuit boutiques, where we offer ‘School of Icing’ events, teaching our customers to ice like an expert, while they enjoy a cup of tea or coffee…or even a glass of Prosecco. We also work with a huge range of corporate clients, creating bespoke and branded designs for every occasion. We’re ambitious and we’re looking to build and strengthen our wonderful café team as the business continues to grow and are events are ever popular. An opportunity has arisen for a Full time Cafe Assistant to join our beautiful Boutique & Icing Cafés in Notting Hill but may also include working in our Belgravia Boutique. As a key part of our dedicated team, you will assist the Boutique management team in the successful running of the store, making sure we meet targets and offer a great shopping experience to all our visitors. You will need… To be a confident, out-going person with a natural flair for customer engagement, and a passion for customer and cafe service. Previous experience in a customer service role within in a café or restaurant environment, preferably for a premium luxury brand is ideal but not essential. You will be keen to get involved with all our customer experience including our Icing classes or Icing events- keen to learn the skill of basic Icing techniques. Require an awareness of selling techniques and being able to promote and sell our products. Enthusiasm for the role and for Biscuiteers. What we offer… We want to make Biscuiteers a really happy place to work. If you join the team, we’re pleased to offer a number of benefits to sweeten your working day, including: A full time permanent contract of 40 hours per week, including weekend working. Excellent rates of pay, including holiday entitlement. Hourly rate of pay, plus service charge payment of up to an additional £1 per hour worked. A special staff discount of 35% on all our beautiful products. A staff referral scheme offering up to £500 per reference, Conditions apply. What our team says about us… “The business is at a really exciting juncture and there’s lots to get your teeth stuck into and lots of opportunity to develop. A good place to learn in a fun, energetic environment with a really knowledgeable and passionate team.” “Great people to work with” “People are lovely and supportive. A good company to develop your skills and grow” “I’ve learned to ice biscuits really well and the other staff are friendly.” “The staff are lovely. Really committed to the business and everyone helps each other out.”