Key focus of job:
To support the valuation team and the local office by providing a professional and efficient administration service to enable them to continue to offer an exceptional client service. Main tasks:
1. Format reports and letters in line with appropriate specifications, developing template formats where required.
2. Adhere to mandatory procedures set out by Division.
3. Produce all correspondence, documents, reports and presentations to a high standard within agreed deadlines.
4. Establish and maintain effective systems for filing, information retrieval, and for the reproduction of documents when required.
5. Maintain and update in-house database systems.
6. Act as the first point of contact for all enquiries to the department on the phone or email, and liaise with surveyors to resolve where possible.
7. Proactively manage the processing of invoices and credit notes, ensuring that fee allocations are recorded and all completed jobs are closed to enable accurate reporting.
8. Assist with mandatory audits as and when required.
9. Process expenses as required.
10. Coordinate diaries across the team where necessary, including travel and accommodation arrangements.
11. Assist in organising departmental or divisional events.
12. Any other reasonable duties commensurate with this level of post
Key qualities/qualifications/experience:
13. Have the ability to build and maintain strong relationships both internally and externally, communicating professionally at all times.
14. Work flexibly to ensure that the work of the office is covered, particularly during periods of holiday or absence.
15. Work well as part of a team, liaising with colleagues to ensure the department runs efficiently and deadlines are met to a high standard.
16. Have advanced proficiency in Microsoft Word, Excel and PowerPoint.
17. Be able to type speedily and accurately.
18. Be confident in managing work priorities*
19. Knowledge of Anti Money Laundering legislation and company policies.