This job is with Kantar, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world. Job Details Job Title & Location: Client Delivery Manager - Deliverables SME Westgate, London Client Delivery: The Client Delivery department is made up of the Client Delivery Managers team, ROC Relationship team and the Client Support team. The whole department are the eyes and ears within Operations supporting all areas of the business building relationships and providing technical support. Job Purpose: The Client Delivery Managers team will bring a clear Client focus to the Operations division. As a Client Delivery Manager you will be responsible for working with Clients and Client Service Teams to design and implement the build of specific and tailored deliverables to our Clients. You will become the expert within our business for the process utilised to deliver large data files to our Clients including flatfiles, our GB/IE Brand Footprint deliverable and our provision of disaggregated data to various governing bodies. Main Duties and Responsibilities: Project Management Scope all Client requirements linked to new/changed deliverables, providing recommendations on approach Successfully project manage and ensure delivery against all client and client service requirements Work closely with Clients / Client Service partners, this should include the ability to translate the Product offer, the technical process and the Operational production through to delivery. Proactive identification of quality issues, and resolution of these, to mitigate any impact to clients or client service - own the communication of any business impacts. Operations and Client Relationships Act as a Deliverables expert' for both our Clients, Client service and operations teams to call upon. As the conduit between the divisions, work with all parties (across both Clients, Client Service and Operations) to establish best practise and ways of working Provide critical metrics that meet the need of our business and enable growth in these specific areas Process and Continuous Improvement Document standard methodology for Client Operations processes linked to specific deliverables, communicate effectively with the wider business, ensuring that they are understood and implemented. Deliver a knowledge sharing mechanism and process to enhance the understanding and familiarity of the wider business across Operations and Client Service teams Share efficient ways of working with other team members and help to drive and embed efficiencies through lean methodology, liaise with other Markets to share and steal best practise Team, People and Self Development Engage with your line manager - seeking their feedback, input and contribution to your development - act upon it appropriately and asking for advice when relevant Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible Actively participate in training programmes to develop the required skills and seeks opportunities to practice and apply what you have learned in training Accountable for the following department outputs: Scoping Client requirements for new and changed deliverables Regular targeted communication for both Clients and Client Service teams Delivery of quality outputs against all client and client service requirements within Operations Project management of tasks around client transitions & re-pitches within Operations Resolution of all client and client service queries and/or issues in relation to our Deliverables Documented standard methodology for Client Operations Deliverables processes - communicated and understood throughout the wider business Drivers of efficient processes between Clients, Client Service and Operations Effective collaboration with the global and ROC organisations to better meet Client needs. Measures of success in this role: Increase to the Client Quality of Service metrics Optimum processes in place driving maximum efficiencies Ongoing measurement and reduction of Client issues Project management of new/changed requests delivered to Clients directly right first time Increase to Operations Quality of Service metrics (collaboration & total service levels) Monthly CS departmental dashboards in place Weekly CS departmental Service reviews in place Achievement against Operations service levels Knowledge sharing mechanism/process established (between Ops & Clients / CS teams) Essential Specialist skills/Knowledge/Systems Experience: Detailed understanding of the end to end KWP data journey, using this to lead decisions across the business Experience of leading and facilitating the right decisions for the customer and the business Strong commercial awareness and understanding of customer needs, and evidence of this in current or previous experience Experience of delivering solutions to overcome issues and challenges Ability to build strong working relationships and rapport Strong communicator at all levels Strong influencing and relationship building skills Commitment to service excellence and customer experience Flexibility in a rapidly changing and developing environment Ability to clearly and concisely present information, both verbally and written Strong analytic and problem solving skills What you'll get from us: 25 days annual leave (excl. bank holidays), plus your birthday off Flexible benefits across health, wealth and lifestyle Extensive training and excellent scope for career development A collaborative and supportive work environment Reasonable Adjustments Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements. LI-HP1 LI-Hybrid Country United Kingdom Why join Kantar? We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.