Company: Phoenix 2 Retail Location: Peterlee Job Type: Full-time About Phoenix 2 Retail: Phoenix 2 Retail are the leading wholesaler specialising in vaping and nicotine products and we offer a unique route to market service to global brands who wish to gain distribution within the UK’s Vape category. Our mission is to become the world’s leading supplier of smoking alternatives investing in responsibility, innovation, education, and sustainability to create a better future for retailers and consumers. Our Values: Our ‘’I CARE’’ values encapsulate a holistic approach to our culture, emphasising positive influence, unwavering commitment, individual and collective accountability, ethical responsibility, and the relentless pursuit of excellence. This acronym serves as a memorable representation of the company’s core values, guiding actions and decisions of its employees. Role Overview: We are currently seeking a highly motivated and enthusiastic individual to join our team as a Key Account Assistant. In this role, you will have the opportunity to work closely with our national account managers to drive business growth and maintain strong relationships with key accounts. You will assist in managing a diverse portfolio of clients, ensuring their satisfaction and exceeding their expectations by providing essential administrative support to our national account managers. Responsibilities: Relationship Management: Assist in the development and maintaining strong relationships with key accounts. Assist National account managers in identify sales opportunities and potential areas for growth within existing accounts. Support for National Account Managers: Provide administrative support to national account managers, assisting them in managing their accounts effectively. Collaborate with cross-functional teams to develop effective strategies and solutions for key accounts. Assist in preparing and delivering presentations and reports to key accounts to showcase company products and services. Customer Service: Provide excellent customer service to resolve any issues or concerns raised by key accounts. Monitor sales and analyse market trends to provide insights and recommendations. Marketing and Promotional Activities: Assist in the coordination of marketing and promotional activities for key accounts. Manage the CRM system for the sales organisation, ensuring all information is up-to-date and accurate. Administrative Duties: Handle day-to-day administrative tasks to support the sales team, including scheduling meetings, preparing documents, and maintaining records. Assist in managing inventory levels and ensuring timely delivery of products to key accounts. Requirements: Bachelor’s degree in business, Marketing, or a related field. Strong communication and interpersonal skills. Ability to multitask and prioritise tasks effectively. Proficiency in Microsoft Office suite and CRM software. Self-motivated and able to work independently as well as in a team. Attention to detail and ability to meet tight deadlines. Previous experience in sales or account management is a plus. This role is crucial in ensuring that our national account managers have the support they need to manage their accounts effectively, thereby contributing to the overall growth and success of the company. What do we offer? Salary of up-to £30,000 (DOE) Quarterly Bonus Scheme £40 Monthly Wellbeing Payment ⛱ 24 Days Annual Leave Bank Holidays Off Extra Paid Day Off For Your Birthday Employee Assistance Programme Salary Sacrifice Scheme 5% Employer Pension Contribution Diversity, Inclusion & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Phoenix 2 Retail. We're committed to creating an inclusive culture, encouraging diversity of people, and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.