Primary Care Network Booking Services Care Co-ordinator
West Leeds PCN is a dynamic and visionary Primary Care Network with a patient population of approximately 68,000 across 6 GP practices. We aim to provide high quality and diverse clinical services across these GP surgeries, adhering to principles of best practice, promoting equal opportunities and working positively with diversity.
Main duties of the job
1. Contacting patients in a calm, empathic and professional way via various means (telephone, letter, email or SMS) to book them into clinics or to remind them about upcoming appointments.
2. Answering the phone to patients to book them into the appropriate PCN clinic/s, which requires a good understanding of all services to navigate to the right clinic.
3. Rearranging patient appointments promptly and sensitively in the case of unplanned clinical staff absences.
4. Processing patient correspondence on SystmOne and entering the relevant clinical (SNOMED) codes.
5. Data entry (for example, COVID vaccinations).
6. Assisting practices with their contractual obligations (i.e., QoF) to maximize practice income, including running clinical reports and booking patients for elements of healthcare, ensuring they are coded afterwards.
7. Processing consult documents for our member practices promptly and efficiently.
8. Covering sickness absence within our member practices, assisting front of house/on reception as needed (a car driver would be advantageous).
About us
West Leeds PCN currently employs almost 50 staff members across various clinical disciplines. We like to upskill and develop our staff where possible, and this particular role would be joining a really pleasant existing team of Booking Services Co-ordinators.
Clinical Teams
* Occupational Therapists
* Pharmacists and Pharmacy Technicians
* Paramedics
* Health Care Assistants
* Advanced Clinical Practitioners
* Associate Clinical Practitioners
* Physiotherapists
Job responsibilities
Please see uploaded job specification document for full information. This will be a varied and interesting role for the right applicant, with scope to grow.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
Experience
* Customer service or patient-facing background
* Conversant with Microsoft packages
* Experience within a healthcare setting
* Driving licence and car
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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